# CA Operations Intern

**Company**: Razer
**Location**: Bangsar South
**Job type**: internship
**Category**: Operations
**Industry**: Technology

**Apply**: https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Bangsar-South/CA-Operations-Intern_JR2026007755-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2165013-453

## Description

Join Razer's global mission to revolutionize gaming.

As a CA Operations Intern, you will support customer advocacy operations for Razer Gold and Razer Silver by assisting with customer-centric processes, support ticket investigations, escalation tracking, rewards program operations, and post-campaign fulfilment activities.

Responsibilities:

- Assist in establishing and maintaining customer-centric platforms, processes, and training materials supporting Razer Gold and Razer Silver operations.

- Support investigations and resolution of customer advocacy enquiries and support tickets under supervision.

- Monitor and track escalations across internal teams, business units, and external partners to ensure timely follow-up and resolution.

- Support loyalty rewards program operations, including voucher fulfilment, and campaign execution activities.

- Assist with post-campaign prize fulfilment activities, including winner verification, communications, and reward distribution.

- Review operational processes and SOPs, identifying opportunities for standardization, documentation improvements, and efficiency gains.

- Collaborate with Customer Support, Product, Marketing, and other stakeholders on customer experience initiatives and operational projects.

- Perform administrative and operational tasks as assigned to support business objectives.

- Participate in continuous improvement initiatives and contribute ideas to enhance operational efficiency.

- Perform other tasks that may be assigned from time to time.

Pre-requisites:

- Enrolled in an undergraduate or graduate degree program in Business Administration, Operations Management, Customer Experience, Communications, Marketing, Information Systems, or related fields.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent written and verbal communication skills in English.

- Ability to work effectively across multiple business units and stakeholders.

- Proficient in Microsoft Office applications (Excel, PowerPoint, Word).

- Ability to organize information, maintain documentation, and manage multiple priorities.

- Self-motivated, proactive, and eager to learn in a fast-paced environment.

- Interest in customer experience, digital wallets, rewards programs, and operational excellence.

- Ability to commit to at least 4 months of internship will be an added advantage.

## Skills

### Required
- analytical skills
- problem-solving skills
- communication skills
- Microsoft Office

### Nice to have
- customer experience
- digital wallets
- rewards programs
- operational excellence

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Source: [Apply at razer.wd3.myworkdayjobs.com](https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Bangsar-South/CA-Operations-Intern_JR2026007755-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)