# Director, Customer Experience Strategy

**Company**: GitLab
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $168,000-$285,600 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8628537002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e20ed84c-9ef

## Description

As the Director, Customer Experience (CX) Strategy at GitLab, you will lead the team responsible for shaping the strategic direction of our post-sales organization.

The role involves setting the vision and priorities for the CX Strategy function, aligning strategic programs, analytics, and planning around customer lifecycle outcomes and GitLab business priorities.

Key responsibilities include:

- Setting the vision and priorities for the CX Strategy function

- Owning annual planning and in-year strategic cadences for CX

- Developing and evolving business models, KPI frameworks, and executive decision support

- Leading high-priority cross-functional initiatives

- Shaping customer lifecycle strategy

- Partnering with Product and customer-facing leaders to bring voice-of-customer insights into roadmap discussions

The ideal candidate will have progressive experience in strategy, analytics, customer success, renewals, revenue operations, consulting, and/or business planning roles in a B2B SaaS environment.

The base salary range for this role is $168,000-$285,600 USD.

GitLab offers various benefits, including flexible paid time off, team member resource groups, equity compensation, and employee stock purchase plans.

## Skills

### Required
- strategy
- analytics
- customer success
- renewals
- revenue operations
- business planning
- SQL
- Salesforce
- Gainsight
- BI tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8628537002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)