# Staff Platform Manager - GTM & Ops Tooling

**Company**: Airbnb
**Location**: United States
**Work arrangement**: remote
**Experience**: staff
**Job type**: full-time
**Salary**: $200,000-$240,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8163100?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2058f31-d98

## Description

We are seeking a Staff Platform Manager to lead the development and improvement of internal tools and workflows that power Airbnb's Supply operations teams. As a Platform Manager, you will own the tooling and workflow infrastructure that supports the vetting, onboarding, and support of hosts at scale.

**The difference you will make:** You will assess current state, design scalable replacements, and drive delivery through to adoption. You will sit at the intersection of operations and technology, translating how work actually gets done into structured, measurable systems.

**A typical day:**

- Define the multi-year strategy for Airbnb's ops platform

- Align vision, OKRs, strategy, and roadmap with senior leaders across Supply, Engineering, and Operations

- Design AI-forward operational processes and determine necessity of human-in-the-loop across or within workflows

- Decompose multidimensional product-to-ops problems and drive a coherent solution across many owning teams

- Own case management and workforce management tooling

- Write exceptional product briefs and prototype, iterate with engineering, and own the outcome through launch and adoption

**Your expertise:**

- 10+ years in product management, platform management, or operations technology

- Deep technical fluency: reads a system architecture, pressure-tests an engineering design, understands data models and API contracts

- Demonstrated experience redesigning operational processes in a high-volume service organization

- Experience shipping AI or automation into production operations

- Track record of delivering outcomes through teams outside your reporting line

- Exceptional business fluency: connects platform decisions to business outcomes, articulates desired results first, and measures success in business KPIs

- Experience building or owning workforce management or case management tooling

- Exceptional communication across audiences , from ops agents to back-end engineers to senior leadership

**Preferred:**

- Experience with case management or workforce management platforms, Salesforce Service Cloud, Airtable, Zendesk, or similar

- Familiarity with human-in-the-loop workflow design

- SQL fluency , uses data to pressure-test requirements, define success metrics, and catch problems before launch

- Background in scaled operations or internal tools in a marketplace or high-growth environment

- Track record of shipping tools that demonstrably changed how operations teams work , with metrics to prove it

## Skills

### Required
- product management
- platform management
- operations technology
- technical product management
- AI or automation
- workflow design
- business fluency
- communication
- workforce management
- case management

### Nice to have
- case management or workforce management platforms
- Salesforce Service Cloud
- Airtable
- Zendesk
- human-in-the-loop workflow design
- SQL fluency
- scaled operations
- internal tools
- marketplace or high-growth environment

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8163100?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)