# Dealer Success Manager

**Company**: Capital One
**Location**: Richmond, VA
**Experience**: senior
**Job type**: full-time
**Salary**: $109,900 - $125,400
**Category**: Sales
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Dealer-Success-Manager_R249275-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e1f90bb3-bb1

## Description

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to auto dealers, anchoring efforts within the Capital One Sales Process.

You contribute to and support the POD's efforts in gaining and retaining Navigator Platform subscribers, providing specialised expertise during initial pitches and compelling closing techniques.

The DSM takes ownership of seamless setup, expert training, and strategic Return on Investment (ROI) conversations, educating and gaining buy-in from key auto dealer stakeholders.

**Key Responsibilities:**

- Strategic POD Partnership: Collaborate with the Area Sales Manager (ASM) and POD team members to develop and execute cohesive market strategies and achieve unified sales goals.

- Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.

- Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.

- Providing subject matter expertise on processes and Navigator Platform when representing the Sales organisation.

- Product and Process troubleshooting, specifically relating to Navigator Platform.

- Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

**Travel:** This position will be travelling up to 50% within the metro area of Richmond, VA.

**Basic Qualifications:**

- High School diploma, GED or equivalent certification

- At least 1 year of experience in Process Management

- At least 1 year of experience in Relationship management

**Preferred Qualifications:**

- Bachelors Degree

- 2+ years of experience in Process Management

- 2+ years of experience in Relationship management

The minimum and maximum full-time annual salaries for this role are $109,900 - $125,400.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- Process Management
- Relationship management

### Nice to have
- Bachelors Degree
- 2+ years of experience in Process Management
- 2+ years of experience in Relationship management

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Dealer-Success-Manager_R249275-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)