# Product Management Intern, Fan Care Community Care - Summer 2027

**Company**: Electronic Arts
**Location**: Austin, Texas
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: Product Management
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/es_ES/careers/JobDetail/Product-Management-Intern-Fan-Care-Community-Care-Summer-2027/216182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e1c96716-24e

## Description

Electronic Arts' EA Experiences group is dedicated to ensuring great experiences for its growing communities centred around its world-renowned brands. As a Product Management Intern, you will play a pivotal role in shaping the next generation of fan engagement. You will support product discovery, fan research, roadmap development, and performance analysis.

## Responsibilities

### Product Discovery & Fan Research

- Conduct discovery sessions to break down complex community challenges into clear problem statements, user personas, and customer journey maps.

- Research emerging trends in gaming community platforms, moderation tooling, and social engagement mechanics to uncover new product opportunities.

- Provide feature recommendations and prioritisation based on research and data analytics.

### Performance Analysis & Metrics Tracking

- Track and analyse key platform metrics, including daily active engagement, thread creation, Accepted Solution findability, and moderation health.

- Synthesise telemetry, survey responses, and forum interaction data into digestible dashboards and executive readouts.

### Cross-Functional Collaboration & Execution

- Partner closely with Community Operations, Engineering, Experience Design, Player Safety, and Studio Publishing partners.

- Own an end-to-end discovery-to-recommendation project focused on a high-impact EA Forums initiative, culminating in a final presentation to Fan Care leadership.

## Requirements

- Currently pursuing an undergraduate degree in Computer Science, Human-Computer Interaction (HCI), Business, Information Systems, Data Analytics, or a related field. Must be graduating no earlier than December 2027.

- Demonstrated interest or foundational coursework in Product Management, User Experience, or Digital Platform operations.

- Analytical mindset with experience interpreting qualitative feedback and quantitative data (Excel/Google Sheets, SQL, or dash-boarding tools like Tableau/Looker).

- Strong written and verbal communication skills; comfortable presenting ideas clearly and synthesising complex topics.

- Active enthusiasm for video games, player communities, and online discussion platforms.

## Preferred Qualifications

- Prior internship, club leadership, or project experience in a software, product, or tech environment.

- Familiarity with Agile/Scrum methodologies and collaboration tools (Jira, Confluence, Slack, Figma).

- Experience with or passion for community platforms (e.g., Discourse, Khoros, Reddit, Discord).

## Benefits

- Dedicated mentorship: weekly 1:1 mentorship sessions with seasoned Product Managers and exposure to cross-functional leaders across EA Fan Growth.

- Product Management Tooling & Frameworks: hands-on training on Product Management terminology, backlog grooming, PRD creation, hypothesis testing, and stakeholder alignment.

- Executive Visibility: a platform to present your findings and feature proposals directly to Senior Leadership.

- Comprehensive benefit packages, including physical, emotional, financial, professional, and community well-being support.

## About Electronic Arts

Electronic Arts is a global leader in digital interactive entertainment, with a diverse portfolio of games and experiences, and locations around the world.

## Skills

### Required
- Product Management
- User Experience
- Data Analytics
- SQL
- Tableau
- Looker
- Excel
- Google Sheets
- Communication

### Nice to have
- Agile/Scrum methodologies
- Jira
- Confluence
- Slack
- Figma
- Community platforms

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/es_ES/careers/JobDetail/Product-Management-Intern-Fan-Care-Community-Care-Summer-2027/216182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)