# Senior Customer Success Architect, CEUR

**Company**: GitLab
**Location**: Remote, Austria; Remote, Germany
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8844846002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e1ad386f-f3f

## Description

GitLab is seeking a Senior Customer Success Architect, CEUR to join their customer success team. The successful candidate will focus on building strong, consultative relationships with key customers, serving as a trusted advisor, and helping customers navigate complex challenges and achieve their desired outcomes.

**Responsibilities:**

- Partner with customers to turn their desired positive business outcomes into actionable objectives

- Guide customers on GitLab platform best practices and use cases

- Understand the customer journey and guide them on future adoption

- Act as the GitLab liaison for customer questions, issues, or escalations

- Own a book of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction

- Remain knowledgeable and up-to-date on GitLab releases

- Provide immediate onboarding activities

- Work with assigned customers to build Customer Success Plans

- Program manage account escalations

- Provide insights on new feature availability and applicability

- Support GitLab Services in identifying and recommending training opportunities

**Requirements:**

- Understanding of Git and typical branching strategies

- Knowledge of software development lifecycle and development pipeline

- Understanding of continuous integration, continuous deployment, DevSecOps

- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention

- Experience partnering with customers to define and achieve business outcomes

- Familiarity working with customers of sizes relevant to the assigned segment

- Exceptional verbal, written, organizational, presentation, and communications skills

- Detailed oriented and analytical

- Strong team player but self-starter

- Project management experience & skills

- Strong technical, analytic, and problem-solving skills

- Alignment with GitLab's values, and willingness to work in accordance with those values

- Ability to travel if needed and comply with the company's travel policy

- Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions

- Fluent German

**Benefits:**

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental Leave

## Skills

### Required
- Git
- DevSecOps
- Customer Success
- Project Management
- Communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8844846002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)