# Vendor Performance Manager, APAC

**Company**: Airbnb
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Hospitality
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8349111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e1a92401-de5

## Description

The Vendor Performance Manager, APAC role is part of the Business Operations/Analysis team at Airbnb. You will oversee strategic vendor relationships critical to scaling and managing the Homes program, ensuring vendors meet and exceed service level agreements (SLAs), drive continuous performance improvement, and maintain strict adherence to Airbnb's quality standards.

**The Difference You Will Make** As a Vendor Performance Manager, you will be the primary operational owner for strategic vendor relationships. Your responsibilities include:

- KPI & SLA Oversight: Developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost.

- Data Analysis: Conducting deep-dive analysis on vendor data to identify root causes of performance gaps and emerging trends.

- Operational Process Optimization: Maximizing CRM effectiveness by streamlining workflows and optimizing reporting.

- Establishing Scalable Infrastructure: Architecting scalable operations for new initiatives and pilots.

- Business Reviews: Leading and facilitating business reviews with vendor partners.

- Forecasting & Capacity: Partnering with internal planning teams to ensure vendor capacity aligns with business forecasts.

**Strategic Partnerships & Improvement**

- Continuous Improvement: Identifying, scoping, and leading process improvement projects with vendors.

- Contract Adherence: Ensuring vendors comply with contractual agreements and policy updates.

- Risk Mitigation: Proactively identifying and mitigating operational and compliance risks.

**Internal Stakeholder Management**

- Serving as the operational liaison between vendors and internal teams.

- Synthesizing vendor feedback and performance to inform product development.

- Providing regular updates to senior leadership on vendor performance and impact.

**Your Expertise** **Required Qualifications**

- 10+ years of professional experience, with at least 5 years focused on vendor management or outsourced operations performance.

- Strong Analytical Skills: Proven ability to analyze large datasets and use data tools like Excel, Google Sheets, SQL.

- Technology & CRM Proficiency: Deep working knowledge of CRM systems like Salesforce.

- Operational Excellence: Understanding of contact center operations and process improvement frameworks.

- Communication & Influence: Exceptional written and verbal communication skills.

- Project Management: Experience managing complex operational projects.

**Preferred (Great to Have)**

- Experience in the Tech, Travel, or Gig/Sharing Economy sectors.

- Familiarity with two-sided marketplace dynamics.

- Experience launching new programs or standing up operations with a vendor from scratch.

## Skills

### Required
- Vendor Management
- Analytical Skills
- CRM Proficiency
- Operational Excellence
- Communication & Influence
- Project Management

### Nice to have
- Tech
- Travel
- Gig/Sharing Economy
- Two-sided Marketplace Dynamics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8349111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)