# Product Owner- (CX and Mobile app - Insurance)

**Company**: Prudential
**Location**: Bangalore
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/Capability-Lead---CX---Mobile-App_25090574?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e1a11ca8-282

## Description

Prudential is seeking a Product Owner to drive the execution and harmonization of customer-centric servicing journeys within its global insurance servicing mobile app.

The successful candidate will be responsible for coordinating and providing requirements, ensuring product consistency across all countries, and delivering localizations that address country-specific regulatory, operational, and customer needs.

**Key Outcomes**

- Operational improvements: measurable cost savings via automation, reduced turnaround time, and fewer errors

- Customer experience uplift: improved CSAT/NPS, app ratings, and engagement metrics

- Commercial impact: revenue generation via upsell, cross-sell, and NPS commercialization

- Adoption at scale: harmonized product features and servicing journeys successfully launched and adopted across all markets

**Responsibilities**

### Requirement Development & Harmonization

- Collaborate with operations, marketing, legal, compliance, privacy, finance, sales, design, data, and technology teams to capture goals, pain points, and regulatory, operational, and customer needs

- Ensure requirements and features are consistent and harmonized across all countries, balancing global standards with local adaptations

- Define and prioritize the capability roadmap based on business impact, customer feedback, and market readiness

- Collaborate with local markets to understand operational processes, risks, and regulatory nuances

- Engage stakeholders to understand workflows, user needs, and market nuances

- Document current vs. target flows for end-to-end servicing journeys; identify touchpoints and exception paths

- Write clear, actionable user stories with acceptance criteria and data mappings

- Develop detailed business cases for features including investment needs, financial benefits, ROI, and break-even analysis

- Define and monitor OKRs to measure the success, adoption, and value realization of each capability

### Solutioning & Delivery

- Align wireframes, prototypes, and user stories with business rules and platform standards

- Validate integration points with APIs, authentication, analytics, and notification services

- Specify configuration parameters and feature flags; agree deployment prerequisites with technical teams

- Lead the design and delivery of analytics solutions, dashboards, and data deliverables

- Coordinate dependencies, app-store timelines, phased rollouts, and rollback criteria with technical teams

### Testing & Quality Assurance

- Lead daily sessions to prioritize and resolve issues during requirements gathering and testing phases

- Partner with QA to define end-to-end scenarios, edge cases, and functional tests

- Ensure representative data and environments for SIT and UAT

- Prioritize defects by customer impact; drive time-bound fixes

- Orchestrate stakeholder UAT, collect evidence, and secure formal sign-offs

- Validate store metadata, screenshots, and privacy labels; coordinate phased rollouts

- Track app usage, funnel metrics, incident tickets, and consumer complaints

### Delivery Coordination

- Maintain a prioritized, dependency-aware backlog; manage scope changes and acceptance criteria

- Align to release calendar; ensure all documentation is complete

- Keep requirements, designs, and test artifacts audit-ready

### Stakeholder Engagement & Strategic Planning

- Provide concise status, risk/issue logs, and readiness checkpoints to business, technology, and risk stakeholders

- Coordinate training, FAQs, and support handover for operations and customer-facing teams

- Prepare strategic and product-related documentation

**Requirements**

- 12+ years of industry experience in product ownership/management role for B2C mobile apps

- At least 5+ years of experience in Life or Health insurance industry

- Proven experience at delivering large-scale transformation initiatives with significant budgets

- Strong execution experience across requirements → solutioning → testing → release

- Deep familiarity with mobile app ecosystems (iOS/Android), app-store processes, governance, and analytics

- Hands-on experience with APIs, authentication, payments/collections, notifications, and regulated customer communications

- Working knowledge of API structures, Mobile/Web app development, SQL, and business intelligence tools

- Proficiency with product management (Jira/Confluence/other), wireframing/prototyping (Figma), product analytics (Google Analytics/Mixpanel), SQL, and data visualization (Tableau/PowerBI)

- Expert written and verbal communications skills

- Flexible to work with a team that is globally distributed

## Skills

### Required
- product management
- mobile app development
- APIs
- authentication
- analytics
- SQL
- data visualization
- Jira
- Confluence
- Figma
- Google Analytics
- Mixpanel
- Tableau
- PowerBI

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/Capability-Lead---CX---Mobile-App_25090574?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)