# Workplace Experience Manager - EARS **Company**: Electronic Arts **Location**: Redwood City, California **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Salary**: $104,400 - $157,400 USD **Category**: Operations **Industry**: Technology **Ticker**: EA **Wikidata**: https://www.wikidata.org/wiki/Q173941 **Apply**: https://jobs.ea.com/en_US/careers/JobDetail/Workplace-Experience-Manager-EARS/215345?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_e1931f4b-8c6 ## Description Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workplace Experience (WE) is a global team dedicated to creating workplaces that help people to do their best work safely, efficiently, and with a sense of belonging. As the on-site leader for Workplace Experience, you will oversee the full workplace ecosystem. This ecosystem includes space, services, and partnerships. Your goal is to create a workplace where employees feel connected, inspired, and empowered to do their best work. **Responsibilities** ### Workplace Strategy & Experience Leadership - Lead the delivery of workplace experience strategy for the site, aligning workplace services, space planning, and employee programs with evolving needs. - Shape and evolve the workplace ecosystem to support creativity, collaboration, and productivity across the office. - Translate priorities and employee needs into workplace solutions that enhance engagement, connection, and performance. - Champion a service-driven, hospitality-focused workplace culture that elevates the everyday employee experience. - Identify opportunities to innovate workplace services, and environments that strengthen the EARS community. ### Culture & Community Building - Deliver workplace programs that strengthen campus culture, build community, and support the creative energy required to develop world-class games. - Partner with business unit and functional leaders and teams to create meaningful experiences that bring employees together and strengthen shared values. - Foster an inclusive and engaging environment where employees feel connected to their colleagues, workplace, and business unit mission. - Use storytelling, communications platforms, and workplace channels to celebrate workplace programs, team milestones, and community moments. - Support the planning of onsite events and experiences that strengthen team connection and culture. ### Site Leadership & Workplace Operations - Lead the on-site Workplace Experience team, promoting a culture of high performance, hospitality, accountability, and service excellence. - Oversee the delivery of workplace services and vendor partnerships to ensure service delivery is aligned with leadership expectations. - Manage relationships with third-party service providers and internal partners to deliver seamless workplace operations. - Maintain a safe, secure, and well-maintained workplace environment that meets health, safety, and regulatory standards. - Serve as the primary on-site workplace leader and escalation point for workplace-related needs. ### Strategic Partnerships - Build partnerships with business unit and functional leadership to understand evolving team needs and align workplace services. - Collaborate with Real Estate, Design, IT, Security, the Global Health Office and People Practices delivering integrated workplace solutions. - Represent the voice of the office in workplace planning, design, and operational projects. - Ensure the workplace experience reflects the identity, culture, and creative energy of the office. ### Workplace Planning & Environment - Lead site-level space planning initiatives including team moves, workplace transitions, and evolving seating strategies. - Partner with Real Estate and Design teams on workplace design and construction projects to ensure local needs and office culture are reflected. - Support workplace construction, expansions, reconfigurations, and move-in planning including communication and change management. - Maintain accurate workplace data, site drawings, and occupancy information. ### Data, Insights & Continuous Improvement - Use workplace analytics and employee feedback to improve the workplace experience. - Report important workplace performance indicators including service delivery, workplace usage, and employee satisfaction. - Identify trends, opportunities, and operational insights that inform workplace strategy and service improvements. - Implement new processes, services, or technologies that enhance the effectiveness of the workplace ecosystem. ### Financial Stewardship - Manage site operating and capital budgets, including forecasting, reporting, and cost optimization. - Ensure workplace services and vendor partnerships deliver value and operational efficiency. - Lead capital projects and workplace improvement projects aligned with office and organizational priorities. **You Will Need** - Bachelor's degree in Hospitality, Business Administration, Real Estate, Facilities Management, or a related field (or equivalent experience) - 5 or more years of experience in workplace experience, hospitality, facilities, corporate real estate, or related environments - Experience leading workplace programs that promote employee engagement, connection, and community - Experience leading, and developing high-performing teams with a focus on coaching, accountability, and growth - Experience establishing and managing partnerships and external vendors - Experience managing workplace services, operations, and budgets. - Experience supporting workplace design, moves, or office transitions preferred ## Skills ### Required - Hospitality - Business Administration - Real Estate - Facilities Management - Leadership - Partnership Management - Budgeting ### Nice to have - Workplace design - Office transitions --- Source: [Apply at jobs.ea.com](https://jobs.ea.com/en_US/careers/JobDetail/Workplace-Experience-Manager-EARS/215345?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)