# IT Field Service Support Engineer – UK South

**Company**: Howden Group Services
**Location**: Milton Keynes - The Avebury
**Job type**: full-time
**Category**: IT
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Milton-Keynes---The-Avebury/IT-Field-Service-Support-Engineer---UK-South_R0018647-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e18df14f-ab6

## Description

We are seeking an IT Field Service Support Engineer to provide onsite technical support across our UK South regional office locations.

**Key Responsibilities:**

- Deliver 2nd line desktop support to employees across our Group and HUK&I locations in the South of England

- Provide onsite support for hardware, software, printers, and mobile devices

- Offer ad hoc executive support to senior management and VVIPs

- Collect, deliver, and deploy IT hardware across Group & HUK&I offices across the South

- Manage tickets via service management tool ServiceNow ITSM

- Assist in supporting on-site hardware refreshes, deployments, and technology rollouts

- Assist IT team members with difficult or reoccurring incidents and issues

- Support office openings, acquisitions, integrations, and relocation activities from an IT perspective

- Perform advanced troubleshooting and root cause analysis

- Liaise with and delegate tasks to relevant teams for escalation

- Conduct basic network troubleshooting

- Own unresolved issues and liaise/delegate tasks to relevant teams

- Maintain deployment schedules, site visit plans, and inventory records

- Provide advanced mobile device support – Apple & Android Technologies

- Administer Active Directory Users and Computer

- Support Windows 11 and MAC OS X

- Participate in ad-hoc support requests, desk moves, and desk-side support

- Use IT tools for troubleshooting and fixing issues; Active Directory, Office365, Mimecast, Intune, SCCM, Tanium, Azure

- Support the business outside of core business hours as/when necessary, including weekends

**Skills and Abilities:**

- Excellent communication skills, both written and verbal

- Ability to interact confidently with clients and colleagues

- Ability to thrive in a team environment

- Ability to work independently with minimal supervision

- Strong interpersonal skills

- Strong prioritisation skills and ability to follow process

- Patience and empathy when dealing with customers and colleagues

- Effective problem-solving skills based on clear reasoning and sound rationale

- Tactful, diplomatic, and able to thrive in an ever-changing environment

- Ability to work pro-actively, under pressure, and independently with minimal direction

- Good understanding of mobile devices, such as Apple smartphones and tablets

- Strong background in Microsoft Office

- Strong background in Windows

- Familiarity and comfort in using web conferencing and collaboration tools and applications such as Microsoft Teams, Zoom, Webex, etc.

**Knowledge and Experience:**

- IT industry experience

- Microsoft Windows 11

- Active Directory

- CoreView

- Microsoft Exchange

- Office365

- Mimecast

- Microsoft Teams

- Apple Business Manager

- Zoom

- SCCM

- MS AutoPilot

- MS CoPilot

- ITIL Best Practice

- Remote Support Tools

- Incident, Request, Problem and Change Management

- Knowledge of administrative and clerical procedures

**What We Offer:**

- A career that you define

- Opportunities to support each other in the small everyday moments and the bigger challenges

- Determination to make a positive difference at work and beyond

## Skills

### Required
- Microsoft Windows 11
- Active Directory
- Office365
- Mimecast
- Microsoft Teams
- Apple Business Manager
- Zoom
- SCCM
- ITIL Best Practice

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Milton-Keynes---The-Avebury/IT-Field-Service-Support-Engineer---UK-South_R0018647-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)