# Account Manager, Enterprise

**Company**: Airwallex
**Location**: Shanghai
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/6f6b742d-6baf-4c4c-988d-124436d7d6e5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e164fdac-083

## Description

## About the Role

As an Account Manager, Enterprise at Airwallex, you will be responsible for maintaining relationships with enterprise-level accounts, identifying upsell opportunities, and collaborating with teams to monitor account health.

## Responsibilities

- Maintain relationships with enterprise-level accounts and identify upsell opportunities

- Manage day-to-day customer queries and issues to successful resolution, engaging internal or external stakeholders as needed

- Lead monthly/quarterly business reviews with clients, providing data analysis, optimization recommendations, and new product/feature promotions

- Educate customers on Airwallex products and manage expectations, ensuring customers understand the offering and its benefits

- Comply with regulations, policies, and standards, contributing to an effective risk culture

## Qualifications

- Experience in managing customer relationships and improving customer experience

- 3+ years of experience in a B2B customer-facing environment in the financial industry or software solution industry

- Experience in the payment industry is a plus

- Clear and positive communication skills in English and Mandarin

- Ability to develop, maintain, and leverage internal and external networks

- Ability to handle difficult conversations and manage customer expectations

- Ability to think laterally about customer challenges and provide solutions

- Effective time management and willingness to learn in a fast-paced environment

## Skills

### Required
- customer relationship management
- communication skills
- data analysis
- problem-solving

### Nice to have
- payment industry experience

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/6f6b742d-6baf-4c4c-988d-124436d7d6e5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)