# Associate, Fraud Investigations Cards and Disputes (Fixed Term Contract)

**Company**: Wealthsimple
**Location**: Remote (Canada)
**Work arrangement**: remote
**Job type**: Full time
**Salary**: CA$25.00 – CA$31.25 per hour
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/wealthsimple/4aab1824-583c-4e39-b210-eb766bd49929?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e147c9a3-dab

## Description

Wealthsimple is seeking a sharp, detail-obsessed Fraud Investigator to specialize in Card Fraud and Disputes. As a member of the Fraud Investigations team, you will protect clients' everyday spending, navigate complex card network rules, and ensure the platform remains a safe place to build and spend wealth.

**Job Details:**

- This is a 9-month initial engagement with the possibility of extensions and conversions based on performance and business needs.

- The role involves investigating and resolving card disputes and unauthorized transaction claims, executing chargebacks, guiding clients through the dispute lifecycle, managing multiple ongoing disputes, and participating in weekly calibration sessions.

**Responsibilities:**

- Investigate & Resolve: Evaluate transaction data, authentication methods, and digital footprints to distinguish true fraud from friendly fraud or commercial disputes.

- Execute Chargebacks: Navigate Visa/Mastercard dispute rules, file accurate chargebacks, and understand liability shifts.

- Guide the Client: Communicate directly with clients, manage expectations, and provide updates with empathy and clarity.

- Manage the Queue: Act as a master multi-tasker, managing multiple ongoing card disputes while adhering to internal and regulatory case-closure SLAs.

- Connect the Dots: Participate in weekly calibration sessions to share findings, spot new card testing attacks or merchant scams, and help the team stay ahead of fraudsters.

**Requirements:**

- Minimum 1 year of direct fraud or disputes experience, specifically touching card chargebacks, Visa/Mastercard network rules, or transaction monitoring.

- Demonstrated understanding of fraud management frameworks, controls, and prevention systems within the financial services and payments space.

- Analytical chops to collect, organize, and analyze datasets with precision and accuracy.

- Exceptional written and verbal communication skills.

**Benefits:**

- Top-tier health benefits and life insurance

- Long-term group savings with employer match, through Wealthsimple for Business

- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year

- 90 days away: work outside Canada for up to 90 days per year

- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

## Skills

### Required
- fraud investigations
- card disputes
- chargebacks
- transaction monitoring
- analytical skills
- communication skills

### Nice to have
- Visa/Mastercard network rules
- fraud management frameworks
- controls and prevention systems

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/wealthsimple/4aab1824-583c-4e39-b210-eb766bd49929?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)