# Analyst, Technical Customer Manager - Public Sector

**Company**: Qualtrics
**Location**: Provo, Utah
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8384719?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/analyst-technical-customer-manager-public-sector-e145f90c-f36/

## Description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact.

**Key Responsibilities**

- Help Customers Grow - Build and maintain strong customer stakeholder relationships to deeply understand the context, ambition and strategic business goals for the customers within your portfolio

- Provide Technical & Execution Expertise - Develop and maintain technical competence on the Qualtrics platform, ensuring a deep understanding of the leading indicators of customer adoption, ACV retention and value realization

- Demonstrate Operational Rigor - Execute implementation and account management activities in accordance with global standard practices, ensuring rigorous account and project tracking and proactive risk and issue management

**Key Success Measures**

- Customer Value - Net ARR

- Successful Execution - Billable Utilization attainment

- Rigorous scope management measured by level of Variance on Completion (VAC) of specific project deliverables

**What We're Looking For**

- 3+ years of experience: Successfully working with large, complex organizations to execute and advise on customer facing programs that deliver sustainable business outcomes

- Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale

- Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience

**Our Team’s Favorite Perks and Benefits**

- Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents

- Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement

- Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays

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## Skills

### Required
- Qualtrics platform
- technical expertise
- consulting skills
- project management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8384719?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)