# AGENT DE RESERVATIONS (F/H/X) CDD

**Company**: Accor
**Location**: Boulogne-Billancourt, IDF
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000154591470-agent-de-reservations-f-h-x-cdd?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e12b0d66-226

## Description

We are seeking a Reservations Agent to join our team at the Mercure Paris Boulogne hotel, located in the heart of Boulogne-Billancourt, near the Stade Pierre de Coubertin and the Parc des Princes sports complex.

As a Reservations Agent, you will be responsible for managing room reservations, providing excellent customer service, and ensuring a smooth check-in process for our guests.

Key responsibilities:

- Manage room reservations and provide administrative support to the reception team

- Convert inquiries into bookings and present the hotel's loyalty program to customers

- Handle customer objections and respond to their queries

- Process bookings accurately and efficiently

- Identify new customers and adapt sales pitches accordingly

- Inform customers about hotel services and encourage them to use them

- Collaborate with colleagues to achieve sales targets

Requirements:

- Strong communication and interpersonal skills

- Ability to work under pressure and handle stress

- Commercial awareness and sales skills

- Diplomatic and professional demeanor

- Proficiency in telephone communication

- Team player with a positive attitude

Benefits:

- Competitive salary with a monthly quality bonus of €50

- Food compensation allowance of €8.70 per working day (approximately €191 per month)

- 50% public transportation reimbursement

- Health insurance and life insurance coverage

- 13th month salary (subject to seniority)

- Paid holidays and guaranteed bank holidays

- Annual salary review and collective interest-sharing scheme

- Access to employee discounts and benefits through the Accor Heartist card and Atypio employee club

## Skills

### Required
- communication skills
- sales skills
- customer service skills
- telephone skills
- stress management

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000154591470-agent-de-reservations-f-h-x-cdd?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)