# Customer Experience Customer Success Specialist - CAI

**Company**: Cisco
**Location**: Minato, Japan
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist---CAI_2015124-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e11170a6-50d

## Description

## Job Summary

The Customer Experience Customer Success Specialist - CAI works within Cisco's Customer Experience (CX) organization, one of the company's fastest-growing teams. The goal is to help customers achieve real, lasting value from their Cisco investments.

## Key Responsibilities

- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs.

- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes.

- Identify and mitigate adoption risks, such as low technical usage or integration barriers.

- Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps.

- Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs.

## Requirements

- Fluent Japanese proficiency

- Expert knowledge of ACI, HyperFlex, UCS, Nexus, MDS, Intersight, Nutanix, NDFC, and NDI

- Expert understanding of public cloud providers (AWS, Azure, GCP) and virtualization technologies

- Proficiency in using APIs and programmability to integrate Cisco solutions into existing customer ecosystems

- 7–10+ years in technical consulting or CAI-focused customer-facing roles

- Bachelor’s degree in Engineering or Computer Science; Master’s preferred

- CCIE preferred; Cisco Certified Success Specialist suggested

## Nice to Have

- Master’s degree or equivalent experience in Engineering, Computer Science, or a related field

- Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred

- Experience contributing to the broader professional community

- Experience supporting the development of senior technical specialists and contributing to team-wide capability

- Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure)

## What We Offer

- Competitive compensation package

- Opportunity to work with cutting-edge technology

- Collaborative and dynamic work environment

## Skills

### Required
- Japanese
- ACI
- HyperFlex
- UCS
- Nexus
- MDS
- Intersight
- Nutanix
- NDFC
- NDI
- AWS
- Azure
- GCP
- API
- Programmability

### Nice to have
- Master’s degree in Engineering or Computer Science
- CCIE
- CISM
- CISSP
- Cisco Certified Success Specialist

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist---CAI_2015124-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)