# Specialist Customer Care

**Company**: Barclays
**Location**: Gurugram, DLF Downtown
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Gurugram-DLF-Downtown/Specialist-Customer-Care_JR-0000136559-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e0b0b5a6-29d

## Description

We are seeking a Specialist Customer Care to join our team in Noida/Gurugram. As a Specialist Customer Care, you will play a pivotal role in managing operations within a business area and maintaining processes with risk management initiatives.

**Purpose of the role** You will provide exceptional customer service while resolving complex customer needs/requests. Your focus will be on building relationships with customers, adding value to interactions, and providing personalised resolutions.

**Accountabilities**

- Provide customer service through various communication channels, including chat, email, and phone.

- Resolve complex customer needs and provide unique, personalised resolutions.

- Collaborate with teams across the bank to align and integrate customer care processes.

- Identify areas for improvement and provide recommendations for change in customer care processes.

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

- Resolve specific customer inquiries and issues related to the bank's products and services.

- Develop and execute reports and presentations on customer care performance.

**Analyst Expectations**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard.

- Take ownership of specific processes within a team.

- Lead and supervise a team, guiding and supporting professional development.

**Requirements**

- Excellent communication skills.

- Problem-solving mindset.

- Strong commitment to resolving complaints in a professional and timely manner.

- Proven experience in a customer service role in a voice process.

- Conflict resolution skills and the ability to handle difficult or emotional conversations.

- Experience in analysing workflows, optimising procedures, and delivering high-quality service.

## Skills

### Required
- communication skills
- problem-solving
- conflict resolution
- workflow analysis

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Gurugram-DLF-Downtown/Specialist-Customer-Care_JR-0000136559-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)