# Manager, SMB Account Management, Food and Beverage

**Company**: Block, Inc.
**Location**: Chicago, IL
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: Zone A: ($180,000 - $270,000)
Zone B: ($167,400 - $251,200)
Zone C: ($158,400 - $237,600)
Zone D: ($149,400- $224,200)
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/block/jobs/5258486008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e0a76976-a4f

## Description

The Account Management organization at Block, Inc. is seeking a results-driven and people-focused leader to manage a team of Food and Beverage Account Managers.

In this role, you will lead growth and retention efforts across a portfolio of Block's SMB F&B merchants, ensuring your team delivers consistent, high-quality customer engagement and measurable business outcomes.

You will report directly to the Head of US SMB Account Management.

As a team leader, you will empower a high-performing group of 10-12 Account Managers, driving results in revenue expansion, software adoption, and churn reduction.

You'll foster a data-driven, mission-aligned culture while prioritizing coaching and team development.

You will not be sitting on the sidelines; the role will require you to get deep into the work alongside your team.

This is a cross-functional role where you will partner closely with Product, Operations, and Sales to ensure strong execution, share merchant feedback, and support the mission of Economic Empowerment.

Responsibilities:

- Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.

- Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.

- Drive performance through structured 1:1s, pipeline reviews, accountability, and team cadences.

- Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.

- Support leadership in executing team OKRs and implementing program improvements.

- Identify enablement opportunities and reinforce best practices across the team.

- Serve as a senior escalation point for complex or high-impact merchant situations.

- Travel approximately once per quarter for team events or customer meetings.

Requirements:

- 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.

- 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.

- Experience working with SMB or Mid-Market F&B businesses.

- A track record of consistently exceeding revenue and retention goals.

- Strong coaching skills with demonstrated ability to improve performance across a team.

- Experience working cross-functionally to resolve issues and improve processes.

- Excellent written and verbal communication skills.

- Fluidity leveraging AI in day-to-day work and an all-around builder mentality.

Benefits:

- Remote work

- Medical insurance

- Flexible time off

- Retirement savings plans

- Modern family planning

## Skills

### Required
- Account Management
- Sales
- Business Development
- Marketing
- Coaching
- Leadership
- Communication

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/block/jobs/5258486008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)