# Staff AI Transformation Program Manager

**Company**: Omada Health
**Location**: Remote, USA
**Work arrangement**: remote
**Experience**: staff
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/omadahealth/jobs/7963790?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e09c81bc-5be

## Description

Job Overview: The Staff Technical Program Manager is a senior individual contributor responsible for leading enterprise-wide AI-focused business process transformation initiatives that improve operational scalability, efficiency, governance, and cross-functional execution across Omada.

Program & Transformation Management: Own and operate Omada's AI Transformation and Business Process Excellence program, including governance models, intake processes, prioritization frameworks, executive reporting, and delivery oversight. Lead complex cross-functional initiatives focused on improving operational scalability, reducing friction, strengthening governance, and optimizing business workflows across the organization. Design and manage structured intake and prioritization processes for operational improvement initiatives, including evaluation frameworks based on business impact, complexity, effort, strategic alignment, and operational risk. Maintain and govern a portfolio of concurrent transformation initiatives, balancing tactical operational improvements with larger multi-quarter strategic programs. Define and manage program structures including project charters, milestones, dependencies, RAID logs, stakeholder communication plans, executive updates, and success metrics.

Process Documentation, Redesign & Operational Excellence: Lead end-to-end discovery, documentation, analysis, and redesign of internal business processes across operational, technical, and corporate functions throughout the organization. Facilitate workshops and working sessions with stakeholders, SMEs, and operational teams to document current-state ('as-is') workflows and design scalable future-state ('to-be') operational models. Develop and maintain process documentation including BPMN workflows, swimlane diagrams, SOPs, RACI matrices, value stream maps, process narratives, and operational controls documentation.

Process Analytics & Operational Insights: Build and mature Omada's Process Analytics capability, establishing operational KPIs, SLAs, governance metrics, and benefits-realization frameworks for transformation initiatives. Develop operational dashboards and reporting that provide visibility into process performance, cycle times, throughput, automation rates, error trends, operational bottlenecks, and service efficiency metrics. Establish measurable pre-implementation baselines and quantify post-implementation operational improvements through analytics-driven reporting.

Cross-Functional Partnership and Services: Partner closely with leaders and teams across the organization to support scalable operational growth, improve execution consistency, and drive operational transformation initiatives. Serve as a trusted operational partner to stakeholders, helping translate business priorities and operational pain points into structured transformation initiatives. Collaborate with Automation, AI Enablement, Systems, and operational teams to identify opportunities for workflow automation, operational orchestration, and AI-assisted process optimization.

What Great Looks Like: Operates as a highly trusted cross-functional program leader who can independently drive large-scale operational initiatives from concept through execution. Establishes scalable operational frameworks and governance models that improve organizational efficiency, visibility, and execution consistency. Successfully balances strategic planning with hands-on execution, helping teams move from ambiguity to clarity and action.

## Skills

### Required
- process transformation
- business process management
- program management
- operational excellence
- cross-functional collaboration
- workflow automation
- AI-assisted process optimization
- data analytics
- process mining
- operational metrics
- governance frameworks
- intake processes
- prioritization frameworks
- executive reporting
- delivery oversight

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/omadahealth/jobs/7963790?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)