# Quality Program Manager (PLQPM)

**Company**: HP, Inc.
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Shanghai-Shanghai-China/Quality-Program-Manager--PLQPM-_3167828-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e0855766-848

## Description

This is an expert-level or master-level, senior quality management role focusing exclusively on the PC industry. The incumbent must possess solid PC end-to-end full lifecycle quality management experience and cross-market business vision.

**Key Job Responsibilities (PC & E2E Focused)**

- **End-to-End PC Quality Governance & Escalation Resolution**

Lead closed-loop resolution of critical PC quality anomalies, mass production failures, and escalated customer complaints covering the entire PC lifecycle from R&D design, SMT manufacturing, assembly, reliability testing, mass production delivery to terminal after-sales service.

- **PC Full Lifecycle Quality System Building & Optimization**

Independently establish and iterate PC-specific end-to-end quality standards, workflows, and management systems. Continuously launch quality improvement initiatives for PC product design verification, supplier quality control, mass production process control, and terminal market quality management.

- **PC New Product Quality Risk Control & Market Competitor Analysis**

Take charge of quality risk assessment and mitigation for PC new product projects (ME, HW, OS, completed management) in proposal, design, pilot, and mass production phases. Independently conduct in-depth PC industry competitor quality analysis, benchmark mainstream brands’ PC process standards, defect rates, after-sales systems, and market quality performance, professional analysis reports, and propose actionable optimization strategies to support differentiated PC product market competition.

- **Data-Driven Root Cause Analysis & Complex PC Project Independent Delivery**

Leverage PC mass production, testing, and after-sales data to identify quality trend defects and process deviations. Independently complete root cause analysis for complex PC quality issues, formulate and deploy CAPA plans to continuously reduce PC failure and rework rates. Solely own and deliver complex PC quality projects including new product quality introduction, process upgrade, and mass production quality stabilization, independently coordinating cross-department resources and solving high-difficulty business challenges.

- **Independent AI Quality Strategy Deployment for PC Scenarios**

Independently plan and deploy AI-enabled quality management strategies tailored for PC business scenarios. Research and implement intelligent applications including PC automatic quality inspection, process anomaly early warning, after-sales fault intelligent classification, and quality data intelligent analysis.

- **Team Leadership & Cross-Organization Collaboration**

Manage internal quality engineer teams and external PC manufacturing & R&D partners, provide professional mentoring and performance management. Establish long-term quality collaboration mechanisms with PC component suppliers and OEM factories, drive continuous quality improvement of the PC supply chain and full-link product quality stability.

**Required Qualifications & Experience (Manager Level / High Standard)**

- **Education (Mandatory)**

Master’s Degree or above in Industrial Engineering, Manufacturing Engineering, Electrical & Electronics Engineering, Quality Management, Marketing, or related disciplines.

- **Professional Experience (Core Requirement)**

- 10+ years of working experience in the PC industry (PC related / PC core hardware R&D and manufacturing).

- 5+ years of team management & end-to-end PC quality project leadership experience, with proven track records in full-lifecycle PC quality system construction and complex quality problem resolution.

- Possess marketing business vision, capable of combining PC market competition trends and user quality demands to formulate forward-looking quality management strategies.

- Candidates with working experience in top-tier PC brands or professional PC OEM factories are highly preferred.

**Core Competencies & Skills**

- **Professional Hard Skills**

Expert in PC end-to-end quality lifecycle management, proficient in PC R&D quality control, SMT process management, assembly quality verification, reliability testing, supplier quality management, and after-sales closed-loop governance. Solid capabilities in Data Analysis, Root Cause Analysis, CAPA, Continuous Improvement, NPI quality management, and Project Management.

## Skills

### Required
- PC end-to-end quality lifecycle management
- Data Analysis
- Root Cause Analysis
- CAPA
- Continuous Improvement
- NPI quality management
- Project Management
- AI quality strategy deployment

### Nice to have
- Practical experience in AI Agent / AI quality strategy deployment
- Quality patents or enterprise innovation certification
- ASQ CRE / CQE / Six Sigma professional quality certification

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Shanghai-Shanghai-China/Quality-Program-Manager--PLQPM-_3167828-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)