# Customer Service Officer

**Company**: ABM UK
**Location**: Glasgow, Scotland
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: £13.09 per hour
**Category**: Operations
**Industry**: Facility Management

**Apply**: https://jobs.workable.com/view/eM6zupFQ6A6M9Lm7ScXnrv/customer-service-officer-in-glasgow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e0806966-323

## Description

We are seeking a Customer Service Officer to join our team at The Forge in Glasgow, Scotland.

The Customer Service Officer is responsible for providing a welcoming, professional, and high-quality customer service experience to all visitors, retailers, and stakeholders within the shopping centre.

Key Responsibilities:

- Welcome and assist customers in a friendly, professional, and approachable manner

- Respond to customer enquiries in person, by telephone, and through other communication channels

- Provide accurate information regarding stores, facilities, centre services, opening hours, promotions, and events

- Assist customers with directions and general information about the shopping centre

- Handle customer complaints and concerns professionally, escalating issues to the appropriate manager where necessary

- Provide support to customers who may require additional assistance, including elderly customers, families, and visitors with accessibility needs

- Maintain a high standard of customer service at all times

Centre Operations:

- Maintain a strong knowledge of the shopping centre, its retailers, facilities, services, and current promotions

- Report maintenance, cleaning, security, or health and safety issues to the relevant department

- Assist with lost property procedures and maintain appropriate records

- Support emergency procedures and follow the centre's health and safety policies

- Monitor customer areas and report any issues that could affect the customer experience

- Work closely with security, cleaning, facilities, and centre management teams to resolve customer-related issues

Events and Promotions:

- Support the delivery of centre events, campaigns, and promotional activities

- Provide customers with information about current offers, activities, and events

- Assist with event set-up, customer engagement, and other promotional activities as required

- Encourage positive customer engagement with centre initiatives

Administration:

- Maintain accurate records of customer enquiries, complaints, lost property, and other relevant information

- Assist with customer feedback surveys and reporting

- Monitor and respond to customer feedback in line with centre procedures

- Complete daily tasks, checklists, and reports as required

- Ensure the customer service desk and surrounding areas are clean, tidy, and professionally presented

Person Specification:

- Previous experience in customer service, retail, hospitality, leisure, or a similar customer-facing environment

- Excellent communication and interpersonal skills

- A friendly, approachable, and professional manner

- Ability to remain calm and professional when dealing with challenging situations

- Strong problem-solving and organisational skills

- Ability to work effectively as part of a team

- Good attention to detail

- Basic computer and administrative skills

- Ability to work flexibly, including weekends, evenings, and public holidays where required

Benefits:

- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

- Mental Health support and Life Event Counseling

- Get Fit Programme

- Financial and legal support

- Cycle to work scheme

- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers, Life: Search for resources and tools on topics ranging from family and life to health, money, and work, Support: Online chat or telephone service for urgent support in a crisis

## Skills

### Required
- customer service
- communication
- interpersonal skills
- problem-solving
- organisational skills
- teamwork

### Nice to have
- experience working within a shopping centre
- experience dealing with customer complaints
- knowledge of local services

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/eM6zupFQ6A6M9Lm7ScXnrv/customer-service-officer-in-glasgow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)