# Payments Director

**Company**: Starling
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://apply.workable.com/j/35703C4E86?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e048c658-ee1

## Description

Starling, the UK's first and leading digital bank, is seeking an experienced Payments Director to lead its Payments function. The successful candidate will ensure that payment services operate safely, reliably, and in line with regulatory and scheme obligations.

The Payments Director will sit within the Technology department and report to the Chief IT Control Officer. This senior leadership role involves providing effective oversight and control of the Bank's payments ecosystem, leading the Payments team, and ensuring payment risks are understood and managed.

Key responsibilities include:

- Payment risk and control: identifying, assessing, and managing risks across the payments estate

- Regulatory and scheme compliance: ensuring the bank meets its obligations relating to payments

- Scheme Management: owning and overseeing key relationships with payment schemes and networks

- Supplier and third-party management: providing effective oversight of critical payment suppliers and partners

- Incident Management: providing senior leadership and oversight of payment incidents

- Operational Resilience: ensuring payment services are resilient and recoverable

- Change and emerging risk: assessing the risk and control implications of changes to payment products, platforms, regulation, schemes, and suppliers

- Governance and reporting: providing clear and insightful reporting on payment risks, incidents, supplier performance, compliance, and emerging issues

- Leadership: leading and developing a high-performing payments team

Requirements:

- Significant leadership experience within payments, ideally gained within a bank, fintech, payments provider, or similar regulated financial services environment

- Deep knowledge of payment services, payment schemes, and associated regulatory requirements

- Strong experience of payments risk management, controls, and governance

- Experience managing relationships with card schemes, payment networks, processors, and other critical third parties

- A strong understanding of technology and operational risk within a regulated environment

- Experience leading the response to significant payment or technology incidents and driving effective remediation

Benefits:

- 33 days holiday (including public holidays)

- An extra day's holiday for your birthday

- Annual leave is increased with length of service

- 16 hours paid volunteering time a year

- Salary sacrifice, company-enhanced pension scheme

- Life insurance at 4x your salary & group income protection

- Private Medical Insurance with VitalityHealth

- Generous family-friendly policies

- Incentives refer a friend scheme

- Perkbox membership

## Skills

### Required
- payment services
- risk management
- regulatory compliance
- scheme management
- supplier management
- incident management
- operational resilience
- governance
- leadership

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