# Delivery Lead

**Company**: Intl Wealth & Premier Banking
**Location**: Kraków, MAŁOPOLSKIE
**Experience**: senior
**Job type**: full-time
**Salary**: 19275 - 28917 PLN monthly, gross
**Category**: Operations
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612586501?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e0368504-a49

## Description

Wealth and Personal Banking Global Transformation Change Delivery is seeking a Delivery Lead to manage large and complex change projects that deliver agreed outcomes on time and on budget.

You will work closely with sponsors, stakeholders, and delivery partners to plan delivery, control scope, schedule, and budget, and establish strong governance so benefits are realised and change lands smoothly.

Key responsibilities:

- Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.

- Deliver the Global Ops transformation programs and P&L targets by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.

- Lead small/medium scale transformation and reengineering projects & initiatives and lead other Delivery Leads & Senior Process consultant's in managing a large transformation program to deliver an agreed set of business objectives and meeting the overarching portfolio strategy.

- Facilitate program governance, RAID management, Fortnightly / Monthly governance packs for Accounts Business Services.

- Oversee and mentor Delivery Leads and Senior process consultants in a program/project environment guiding them to deliver program/project objectives.

- For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.

Requirements:

- 10 to 15 years of experience in operations transformation, programme delivery, and change management, ideally within financial services.

- Domain understanding of overall banking and financial/consulting services industry especially in Client Services knowledge will be preferred.

- Proven track record managing complex, multi-country and multi-stakeholder programmes, strong ability to influence senior stakeholders, challenge constructively, and drive decisions in ambiguous environments.

- Experience working across global operating models and matrix organisations, demonstrated success in delivering measurable business outcomes across cost, efficiency, customer experience, and control.

- Strong problem-solving skills using end to end process reviews and data driven analysis, strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills.

Benefits:

- The pay range for this role is 19275 - 28917 PLN monthly, gross.

- Additional car allowance in the amount of 4786 PLN monthly, gross.

- Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

- Comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

- Additional bonuses for recognition awards

- Multisport card

- Private medical care

- Life insurance

- One-time reimbursement of home office set-up (up to 800 PLN).

- Cafeteria platform

- Employee assistance program

- Additional contributions to PPK scheme

- Corporate parties & events

- CSR initiatives

- Nursery discounts

- Financial support with trainings and education

- Social fund

- Flexible working hours

- Free parking

## Skills

### Required
- operations transformation
- programme delivery
- change management
- financial services
- Client Services
- Agile
- process excellence
- JIRA
- Anaplan

### Nice to have
- Black Belt trained / certified
- Agile coach & scrum master certification
- Spanish

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612586501?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)