# Team Lead, Technical Delivery

**Company**: ZoomInfo
**Location**: Bethesda, MD
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $58,100-$91,300 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8610160002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e030a257-501

## Description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life.

The Team Lead, Technical Delivery has management responsibility for Technical Delivery Managers responsible for assisting clients through the implementation and ongoing support of our product suite, with a specific focus on GTM Studio, RingLead, and API.

Responsibilities:

- Lead a team of high-performing Technical Delivery Managers responsible for providing hands-on guidance and support to clients during the initial implementation and ongoing support of GTM Studio, Ringlead, and API within the client internal systems.

- Coordinate the workflows of team members to achieve optimum quality and efficiency while ensuring the expectations of customers are top of mind priority.

- Establish protocols, set goals & expectations, and provide guidance to team members.

- Prepare reports, dashboards, and other key information points on the success rate of Integration implementations and deliver those reports to members of the executive team.

- Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, ZoomInfo platform and available solutions.

- Engage in clear dialogue with clients to customize the Ringlead Integration implementation ensuring the deployment aligns with client business needs.

- Deploy strong troubleshooting skills to diagnose and resolve any previously unforeseen issues both during the implementation.

- Serve as a primary liaison to the Product Management and Engineering teams to identify, catalog, and escalate any product defects and or insufficiencies.

- Train, coach, collaborate, and troubleshoot with team members to better serve customers and internal stakeholders.

- Serve in the calendar rotation for multiple Integration implementations and assist the team as necessary.

- Assist creating technical “how-to” documents when necessary.

Requirements:

- At least 3+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience.

- Bachelor’s Degree preferred.

- Experience supervising a team in a fast-paced environment is preferred.

- Highly familiar with both Salesforce and an ability to quickly and knowledgeably navigate within both environments.

- Salesforce Administrator Certification and/or Salesforce Platform App Builder certification preferred.

- Well-versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes.

- Certification and/or familiarity with Marketo, HubSpot, Eloqua, Microsoft Dynamics, and/or Salesforce Admin is a strong plus.

- High capacity to learn and understand the technical infrastructure and troubleshooting processes.

- Excellent communication skills, including issue tracking, triaging, and crisis management.

- Proven ability to successfully manage multiple priorities simultaneously.

- Must have a strong attention to detail and a self-directed problem solver.

- Ability to adapt and pivot in a fast-paced, ever-changing environment.

Benefits: We offer comprehensive benefits and holistic mind, body and lifestyle programs designed for overall well-being.

Salary: $58,100-$91,300 USD

## Skills

### Required
- CRM
- Marketing Automation
- Sales Acceleration
- Salesforce
- Microsoft Dynamics
- Marketo
- HubSpot
- Eloqua

### Nice to have
- Salesforce Administrator Certification
- Salesforce Platform App Builder certification
- CRM reporting
- filtering
- custom field creation
- workflows
- triggers
- CRM processes

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8610160002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)