# Customer Service Advisor (UAE National)

**Company**: Bupa Global
**Location**: Dubai, OIC
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Dubai---OIC/Customer-Service-Adviser--UAE-National-_R1219867-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-advisor-uae-national-e028dba2-068/

## Description

We are seeking a Customer Service Advisor (UAE National) to join our telephone-based servicing team in Dubai. As a Customer Service Advisor, you will support customers with their enquiries about their policies, handle member correspondence, make changes to memberships, and deal with billing inquiries.

**Responsibilities:**

- Support customers with their enquiries about their policies

- Handle member correspondence by phone or writing

- Make changes to memberships according to policies

- Reissue and track members' documents

- Make manual collections from customers' credit cards

- Deal with billing inquiries

- Raise manual credit notes and invoices when needed

- Issue payment receipts for members and group payments

- Deal with providers (e.g., brokers) that may have queries

- Ensure system records are accurate and up-to-date

- Provide support to other internal departments to overcome cultural and language barriers

- Coordinate with Service Partners to set up medical treatments

- Handle members' complaints and investigate

**Requirements:**

- UAE National with family book

- University degree with certificate

- Previous training in a medical environment

- Previous experience within Health Insurance in the UAE

- Understanding of UAE Health Insurance regulations

- Excellent customer service skills within an insurance setting

- Experience working with procedures

- Excellent interpersonal, communication, and influencing skills

- Excellent verbal and written English

- Ability to work 6-hour shifts between 08:00 and 17:00, including occasional weekends and public holidays

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## Skills

### Required
- UAE Health Insurance regulations
- customer service
- communication
- influencing
- English

### Nice to have
- previous training in a medical environment
- experience within Health Insurance in the UAE
- procedures

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Dubai---OIC/Customer-Service-Adviser--UAE-National-_R1219867-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)