# Customer Success Engineer

**Company**: Dialpad
**Location**: Austin, US
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8652237002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e01a3df8-9e1

## Description

As a Customer Success Engineer at Dialpad, you'll work closely with Customer Success Managers (CSMs) to provide technical advice, run demos, and offer system configuration advice and admin training.

You'll possess in-depth knowledge of Dialpad's products and services, relating this knowledge in a way that's understandable to non-technical customers.

Responsibilities:

- Product and feature demonstrations, including integrations from the Dialpad App Marketplace.

- Deliver proactive technical audits of customers' Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.

- Assist enablement partners with product education programs that aim to uplevel the technical grasp of CS partners.

- Partner with the CSM team throughout the Customer Experience.

Requirements:

- A technical curiosity and excitement about delivering a technology solution that makes work better.

- Ability to complete the Sales Engineering Demo Certification.

- Knowledge of UCaaS and CCaaS solutions.

- 3+ years of experience in a UCaaS or CCaaS environment.

Benefits:

- Competitive salary

- Comprehensive benefits

- Real opportunities for growth

- Cutting-edge AI tools

- Robust training program

- Inclusive and vibrant work environment

## Skills

### Required
- UCaaS
- CCaaS
- technical advice
- demo delivery

### Nice to have
- Sales Engineering Demo Certification

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8652237002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)