# Japanese Bilingual Agent - Non-voice for Gaming Project (PE)

**Company**: Keywords Studios
**Location**: Pasig, Metro Manila
**Job type**: Full-time
**Category**: Customer Service
**Industry**: Other
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://jobs.workable.com/view/sapWLsVA17cCm6k38g4riE/japanese-bilingual-agent---non-voice-for-gaming-project-(pe)-in-pasig-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dff33e35-f7c

## Description

We are seeking a Japanese Bilingual Player Engagement Agent to serve as the essential link between our clients and the gaming community.

As a Japanese Bilingual Player Engagement Agent, you'll investigate and deliver prompt, quality responses to players' questions while providing valuable feedback to our developers.

**Responsibilities:**

- Deliver excellent customer support to players.

- Investigate and resolve player inquiries promptly through ticketing, email, or chat.

- Assist internal teams with project-related requests, ensuring smooth collaboration.

- Gather and deliver player feedback according to established procedures.

- Provide translations when required to ensure seamless communication.

- Maintain accurate and detailed reports to keep processes streamlined.

- Ensure prompt escalation of issues following established procedures.

- Contribute to smoother support processes with personalized macros and knowledge base.

- Participate in maintaining high-quality standards through the QC process.

- Take part in valuable training sessions to enhance your skills and knowledge.

- Manage your time effectively and responsibly to meet players' needs.

- Master the gameplay knowledge of our products to serve players better.

**Requirements:**

- Mastery in C1-C2 level Japanese language proficiency, with English at B2 level or higher.

- Excellent communication skills for effective player support.

- Flexibility to adapt to various situations and player needs.

- Accountability and reliability in handling player inquiries and issues.

- Proactivity in identifying and addressing player concerns.

**Nice-to-haves:**

- Previous Customer Service experience or any relevant experience in a BPO setting.

- Similar experience in Email or Live Chat Support is an advantage.

- Knowledge of community platforms (e.g., Discord, Slack).

- Passion for video games.

**Benefits:**

- Non-taxable Allowances.

- HMO and Life Insurance.

- Paid Time Offs.

- Annual Wellness Subsidy.

## Skills

### Required
- Japanese
- English (B2 or higher)
- Communication
- Analytics
- Leadership
- Business
- MS Office
- Google Suite
- Helpshift/Zendesk
- Macros customization

### Nice to have
- Previous Customer Service experience
- Email or Live Chat Support experience
- Community platforms (e.g., Discord, Slack)
- Passion for video games

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/sapWLsVA17cCm6k38g4riE/japanese-bilingual-agent---non-voice-for-gaming-project-(pe)-in-pasig-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)