# Senior Manager, Account Management

**Company**: Flexport
**Location**: Shanghai
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/8020266?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dfed6380-20f

## Description

## Senior Manager, Account Management

Join the Account Management Team at Flexport to explore opportunities in clients' supply chains where Flexport can add value. This role involves managing a book of business, owning long-term client relationships, and identifying new global trade solutions to drive client business forward.

### Responsibilities

- Lead business growth plans for your book of business, generating sales leads, transforming leads into opportunities, and developing client solutions.

- Use advanced knowledge of client business goals, industry, and Flexport's services to proactively close and deliver new solutions.

- Serve as a trusted advisor to clients, advocating for their needs and finding win-win solutions.

- Conduct regular client touchpoints and business reviews to help clients understand the value they're realizing and capitalize on new opportunities.

- Work cross-functionally with various teams to develop and execute client strategies.

- Stay updated on industry and supply chain developments to educate and support clients.

- Monitor client health to identify opportunities for improvement and ensure Flexport meets its business objectives.

- Help clients improve operational processes and streamline their supply chain.

- Ensure high product adoption by mastering the Flexport platform and teaching clients how to maximize their experience.

- Collaborate with Gateway Operations to meet client needs.

- Demonstrate strong problem-solving and escalation abilities.

- Bring industry knowledge and apply it accordingly.

- Collaborate and communicate with internal and external partners/clients.

### Requirements

- Bachelor's or master's degree.

- At least 8 years of experience in sales, account management, and supply chain operations, preferably in managerial or team lead positions.

- Background in logistics, freight forwarding, or supply chain (preferred).

- Entrepreneurial mindset with a track record of delivering innovation and driving results.

- Experience working with complex global teams and driving desirable solutions and results.

- Experience building global client relationships and leveraging them to grow business partnerships.

- Passionate about achieving team success; able to inspire and motivate the team.

- Results-oriented approach; accessible and approachable.

- Strategic thinker and disciplined planner; able to operationalize strategic plans.

- Excellent presenter and communicator.

- Exceptional negotiation and problem-solving skills.

- Aware of business cultural differences and norms across the globe; able to adapt style and approach.

- Highly collaborative; track record of building strong internal and external relationships.

- High integrity and ethics; style and behavior align with Flexport's values.

## Skills

### Required
- account management
- supply chain operations
- sales
- logistics
- freight forwarding

### Nice to have
- entrepreneurial mindset
- strategic thinking
- problem-solving
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8020266?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)