# Service Continuity Manager

**Company**: Leidos Australia
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/ITSM-Service-Continuity-Manager_R-00193229?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dfd98079-6fd

## Description

At Leidos Australia, you'll join a team where people work with integrity, inclusion, innovation, agility, collaboration, and commitment. The Service Continuity Manager role is responsible for leading the Continual Service Improvement (CSI) function across the service environment, driving improvements to service quality, operational performance, customer experience, governance effectiveness, and service management maturity.

Key responsibilities include:

- Leading and governing the Continual Service Improvement (CSI) framework, including policies, processes, standards, reporting, the CSI Register, and improvement roadmap.

- Driving service management maturity and process optimisation across Incident, Problem, Change, Release, Configuration, Availability, Capacity, Knowledge, and Service Continuity practices.

- Overseeing governance, assurance, and reporting activities, ensuring improvement initiatives are prioritised, resourced, tracked, and aligned to customer and contractual outcomes.

- Partnering with customers, stakeholders, delivery teams, and suppliers to identify improvement opportunities, facilitate workshops, and realise measurable service and business benefits.

- Providing leadership and direction to CSI and Service Owner teams, fostering collaboration, capability development, accountability, and a culture of continuous improvement.

The successful applicant will have:

- Demonstrated experience leading Continual Service Improvement programs within IT Service Management, Service Delivery, Operational Excellence, Governance, or Project Management environments, with a minimum of seven years' relevant experience.

- Strong knowledge of ITIL service management practices, with experience analysing service performance metrics, operational data, and driving organisational change across multiple teams.

- Proven ability to build trusted stakeholder relationships, facilitate workshops, and present insights, recommendations, and outcomes to senior and executive stakeholders.

- Experience within Defence, Federal Government, or other highly regulated environments, with knowledge of service management governance frameworks and operational resilience practices desirable.

- Bachelor's degree in Information Technology, Business Management, Project Management, Engineering, or a related discipline. Certifications such as ITIL 4 Managing Professional or Strategic Leader, Lean Six Sigma, PRINCE2 Practitioner, Agile Practitioner, or Scrum are highly regarded.

This role requires the successful applicant to be an Australian citizen and hold, or be eligible to obtain, NV1 security clearance.

Leidos offers various benefits, including:

- Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.

- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.

- Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.

- Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.

- Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.

## Skills

### Required
- ITIL
- Service Management
- Continual Service Improvement
- IT Service Management
- Operational Excellence
- Governance
- Project Management

### Nice to have
- Lean Six Sigma
- PRINCE2 Practitioner
- Agile Practitioner
- Scrum
- NV1 security clearance

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/ITSM-Service-Continuity-Manager_R-00193229?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)