# Account Executive - Agentforce Service Platform

**Company**: Salesforce
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Germany---Munich/Account-Executive---Agentforce-Service-Platform_JR361182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dfcd08fc-995

## Description

Salesforce is seeking an Enterprise Account Executive specializing in Agentforce Service to lead the transformation of customer service departments in German enterprises. The successful candidate will act as a strategic overlay to Core Account Executives, selling the market-leading AI and software platform designed for internal and external service domains.

**Your Role: The Service Platform Expert**

You will be the Subject Matter Expert for the Agentforce Service software suite, owning the strategy for transforming service departments through the technology. Key responsibilities include:

- Driving the strategy to identify opportunities within accounts where the platform can revolutionize customer operations

- Engaging with Heads of Customer Service, IT, and HR, as well as C-Level executives to understand their operational KPIs and how the software improves them

- Selling Agentforce & AI by articulating how the platform resolves routine cases autonomously and empowers human agents to focus on high-value work

- Orchestrating the win by leading the sales cycle, coordinating Solution Engineers, Customer Success, and Partners to prove the platform's value and close the business

**Who You Are:**

The ideal candidate will fit into one of the following profiles:

- The SaaS Seller: successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions

- The Transformation Consultant: guided Service Transformation projects or implemented Service platforms and is ready to pivot into a highly commercial sales role

- The Industry Practitioner: managed a Customer Service function or led a strategic technology transformation project on the client side

**What You Bring:**

- Fluent, business-level German and English

- Strong grasp of technology, systems, and AI models driving modern service operations

- Consultative mindset to explain complex AI concepts to executives in simple terms

- Collaboration skills to build trust with internal Core AEs and drive a joint strategy

**Benefits:**

When you join Salesforce, you'll have access to various benefits and resources to support your well-being and career growth.

## Skills

### Required
- German
- English
- AI
- Customer Service
- Sales

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Germany---Munich/Account-Executive---Agentforce-Service-Platform_JR361182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)