# Staff AI Product Designer

**Company**: Intercom
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: staff
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7920710?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dfb28cc1-fd6

## Description

Join Intercom's mature AI discipline operating at the frontier. As a Staff AI Product Designer, you'll shape what our AI does, how it behaves, and how it fits into real user workflows. This is not a traditional product design role. You'll go beyond interface design to define how AI systems behave, operate, and deliver value in the real world.

**Key Responsibilities:**

- Define AI capabilities (the 'what and why')

- Design AI behavior, orchestration, and system logic

- Shape human + AI workflows and end-to-end experience

- Define quality, evaluation, and reliability

**How You'll Work:**

- Shape direction from the earliest stages of zero-to-one problems

- Influence across teams without formal authority

- Operate in a highly autonomous, fast-moving environment with evolving constraints

**What We're Looking For:**

- Strong product judgment

- Ability to influence without authority

- Experience working on zero-to-one products and comfort operating through ambiguity and rapid change

- Deep understanding of LLMs and their limitations

- Experience defining design principles, heuristics, or evaluation criteria for AI systems

**Benefits:**

- Competitive salary and equity in a fast-growing start-up

- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

- Regular compensation reviews

- Unlimited access to Claude Code and best-in-class AI tools

- Pension scheme & match up to 4%

- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

- Flexible paid time off policy

- Paid maternity leave, as well as 6 weeks paternity leave for fathers

- Cycle-to-Work Scheme

- MacBooks are our standard, but we also offer Windows for certain roles when needed

## Skills

### Required
- AI
- Product Design
- Machine Learning
- Software Development
- Data Analysis

### Nice to have
- Cloud Computing
- DevOps
- Cybersecurity
- Data Science
- Business Intelligence

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7920710?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)