# Project Manager **Company**: Epiq **Location**: Pune, IND-Pune **Experience**: senior **Job type**: full-time **Category**: Legal **Industry**: Legal **Apply**: https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/IND-Pune/Client-Services-Project-Manager_R0035334?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_dfa13cb0-0be ## Description At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. As a Project Manager, you'll be primarily responsible for ensuring the client receives proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. **Key Responsibilities:** - Serve as primary point of contact for clients and manage assigned client relationships through effective project management coordination and execution - Drive overall client satisfaction through effective coordination and communication of client deliverables - Consult with clients on the proper methodology to achieve their goals using Epiq's suite of e-Discovery services - Manage Epiq's internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project - Obtain, examine, and prepare client data for Intake - Handle review platform (Relativity) specific items including user requests, database management, creation of layouts/views/fields/choices/highlighting, creation and execution of STR's, creation and management of batch sets, reporting - Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting - Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates - Ensure continuity of client service between shifts by providing clear handoffs and client updates - Represent Epiq in relationships with clients and third parties involved in providing services to those clients - Delegate to team members through continuous training of project related tasks - Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders - Create playbooks for all clients to standardize service delivery and drive repeat business **Requirements:** - Minimum of 4-6 years' experience in e-discovery industry with applicable Project Management skillset - Understanding of e-Discovery data processing standards and concepts - Industry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferred - Hands-on experience with working on Relativity - Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage - Experience with dtSearch logic - Experience with the specifications of multiple processing and hosting platforms - Excellent written and verbal communication skills - Strong problem-solving ability and adaptability - Highly organized and able to manage multiple processes - Availability to work extended hours as needed when client project demands increase - Ability to effectively communicate complex technical solutions to non-technical audiences - Strong customer service discipline with interpersonal and communication skills - Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail - Proven ability to provide good customer service and work well in a team-based environment - Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements - Capacity to learn quickly and adapt to changing industry trends - Flexibility to work both night shift timings and occasionally on weekends is required For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Project Management - e-Discovery - Relativity ### Nice to have - PowerPoint - Excel - BI - dtSearch logic - Relativity Certified Administrator --- Source: [Apply at epiqsystems.wd503.myworkdayjobs.com](https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/IND-Pune/Client-Services-Project-Manager_R0035334?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)