# High Intensity Use (HIU) Care Coordinator **Company**: West London GP Federation **Location**: London **Job type**: temporary **Salary**: £31500.00 **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/B0178-26-0017?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_df64d678-a00 ## Description The High Intensity Use (HIU) Care Coordinator will support the delivery of the High Intensity Use service in the community. The role involves coordinating care for individuals referred and identified by the service, focusing on addressing non-medical/social issues such as housing, debt, or isolation. The post holder will facilitate discussions between Primary Care, hospital, and community services, manage patient caseloads, and advise on improvements to deliver measurable outcomes. Extensive liaison with statutory and non-statutory services is required to review and support the flow of referrals into the service. Key responsibilities include: - Implementing referral and feedback processes with the High Intensity Use workforce and stakeholders. - Developing comprehensive knowledge of wider support services for people with high support needs. - Maintaining systems for accurate HIU service delivery records. - Liaising with health professionals and building relationships with existing services. - Supporting robust patient flow from referral through to outcomes for the HIU cohort. - Creating tools to enable effective referral and client engagement. - Reporting risks and implementing actions as directed. - Working with healthcare IT systems to ensure appropriate referral and ongoing client management processes. - Arranging administrative support for regular borough-based HIU multidisciplinary team meetings. - Supporting the HIU communication strategy. - Advocating for potential barriers and stigma affecting this vulnerable cohort. The role requires excellent written and verbal communication and interpersonal skills, good organisational and time management skills, and the ability to prioritise and manage own workload. The ideal candidate will have experience of administrative duties, working in a multi-disciplinary setting, and handling confidential information. The salary for this position is £31,500 a year, and it is a fixed-term contract for 6 months, working full-time. ## Skills ### Required - Microsoft applications - IT systems - analytical and judgement skills - excellent written and verbal communication and interpersonal skills - organisational and time management skills ### Nice to have - commitment to improving patient care - experience providing advice/signposting to staff - long-term conditions training - welfare rights basic training - vulnerable adults awareness --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/B0178-26-0017?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)