# Customer Service Agent (Inbound)

**Company**: Ninja Van
**Location**: Subang Jaya, Selangor
**Work arrangement**: onsite
**Job type**: contract
**Salary**: RM2,500 - RM2,700 a month
**Category**: Customer Service
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.lever.co/ninjavan/1ec7b4e9-f32b-431b-b826-dca4c5b5aa58?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_df34f5c3-2dd

## Description

We are seeking a Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for managing incoming calls and emails from clients, resolving product or service problems, and ensuring service excellence.

Responsibilities:

- Manage incoming calls and emails from clients

- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution

- Identify and assess client needs to ensure service excellence

- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

- Handle day-to-day administrative tasks

- Compile and generate reports related to customer service surveys

- Develop strategies for the team to reach its goals

- Create reports to update the company on the team's progress

Requirements:

- At least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in any field

- Minimum 2 years of Customer Service Experience; fresh graduates are welcome to apply

- Malaysian Citizen

- Excellent English communication skills

- Confident in corresponding with clients over the phone

- Good working knowledge of Microsoft Office applications

- Strong thirst for knowledge and ability to learn fast

- Willing to work on Shift Rotation Basis

Salary: RM2,500 - RM2,700 a month

## Skills

### Required
- English
- Microsoft Office
- Customer Service

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/ninjavan/1ec7b4e9-f32b-431b-b826-dca4c5b5aa58?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)