# Operations Technician

**Company**: Howden
**Location**: Home - UK
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Home---UK--England/Operations-Technician_R0020082?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_df303d8a-600

## Description

Howden is seeking an Operations Technician to provide product-line technical and administrative support to London-based broking teams. The successful candidate will act as a key contact for day-to-day queries, maintain accurate premium, policy and client processing, and support the functional management team in developing technical capability across the wider team.

**Key Responsibilities:**

- Coordinate technical processing from documentation and invoicing through to data integrity and issue resolution.

- Share knowledge through testing, training and project activity.

- Act as the main liaison for London-based broking teams, providing technical guidance and resolving day-to-day queries.

- Manage client administration, policy changes and invoicing, checking that outputs are accurate, timely and aligned with Group policy.

- Coordinate London Market coverage and pricing documentation, including slips, quotes and indications, with internal and external interested parties.

- Complete data entry, credit control and subjectivity follow-up, maintaining accurate records and escalating urgent or complex debiting issues appropriately.

- Contribute to user documentation, system testing, training delivery, data integrity monitoring and project work.

- Support the functional management team by helping colleagues build technical capability and by reviewing work where required.

**Requirements:**

- Experience working with Lloyd’s and the wider London insurance market, including relevant processes and procedures.

- Working knowledge of FCA requirements relevant to insurance intermediaries and the ability to apply them in technical administration.

- Evidence of auditing, checking or supervising work for accuracy, completeness and compliance.

- Clear written and verbal communication, together with numeracy suited to premium, policy and invoicing activity.

- Experience using Acturis, producing LPANs or working with Xchanging / DXC technology.

- An industry-related qualification.

**What we offer:**

- A career that you define.

- Opportunities for growth and development.

- A culture that values diversity and inclusion.

- Reasonable adjustments to ensure the position aligns well with your needs, including flexible hours and hybrid working.

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## Skills

### Required
- Lloyd's
- London insurance market
- FCA requirements
- Acturis
- Xchanging / DXC technology

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Home---UK--England/Operations-Technician_R0020082?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)