# Director Business Analysis

**Company**: Mastercard
**Location**: O'Fallon, Missouri
**Experience**: senior
**Job type**: full-time
**Salary**: $152,000 - $258,000 USD
**Category**: Finance
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/OFallon-Missouri/Director-Business-Analysis_R-288845-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_df2b7b23-58b

## Description

The Director, Business Analysis will lead the Business Partnerships (BP) team, providing strategic leadership and oversight across three primary areas: Product-Specific Project Delivery, Mergers & Acquisitions (M&A) Implementations, and Ongoing M&A Operational Support.

The role serves as a critical liaison between Product, Billing Operations, Technology, Finance, and external stakeholders to ensure successful delivery of strategic initiatives while driving operational standardization and scalability.

Key Responsibilities:

- Provide strategic leadership and oversight to the Business Partnerships team

- Lead and develop the team, providing strategic direction, coaching, and performance leadership

- Establish team priorities aligned with organizational objectives and product strategies

- Drive continuous improvement initiatives that enhance operational efficiency, scalability, and service quality

- Develop and maintain strong partnerships across Product, Technology, Finance, Operations, and Customer-facing teams

- Oversee the analysis, planning, and implementation of strategic product initiatives impacting billing and operational processes

- Ensure business requirements are accurately documented, validated, and translated into actionable deliverables

- Manage cross-functional project execution from concept through implementation and post-launch stabilization

- Identify risks, dependencies, and mitigation strategies to ensure successful delivery of key initiatives

- Lead business analysis activities supporting M&A integrations across acquired products, services, and platforms

- Partner with Product, Technology, Finance, Legal, and Operations teams to ensure successful onboarding of acquired businesses into Mastercard operational and billing frameworks

- Establish implementation roadmaps, integration plans, and governance structures for M&A initiatives

- Monitor integration progress and drive resolution of complex operational and system challenges

- Lead efforts to evaluate and standardize ongoing M&A operational activities

- Develop scalable processes and operational models that enable the transfer of M&A support activities into the Revenue Operations Excellence (ROE) organization

- Identify opportunities to reduce manual processes through automation, standardization, and process redesign

- Establish documentation, controls, and support models to ensure sustainable operational ownership

- Build strong relationships with senior leaders and stakeholders across the organization

- Present project status, risks, recommendations, and business outcomes to executive leadership

- Facilitate decision-making and alignment across multiple business functions

- Ensure appropriate governance, issue management, and escalation processes are in place for strategic initiatives

Qualifications:

- Bachelor’s degree in Business, Finance, Information Systems, Technology, or related field

- 10+ years of experience in Business Analysis, Program Management, Product Operations, or related functions

- 5+ years of people leadership experience managing high-performing teams

- Significant experience leading large-scale cross-functional initiatives and complex business transformations

- Strong project management and organizational leadership capabilities

- Deep understanding of Mastercard Billing Systems (MCBS) and billing operations processes

- Experience defining business requirements, process models, operational controls, and implementation strategies

- Strong understanding of end-to-end product lifecycle, revenue operations, and operational support frameworks

- Experience with Agile, Scrum, and traditional project delivery methodologies

- Advanced analytical, problem-solving, and decision-making skills

- Proven ability to lead through ambiguity and organizational change

- Strong executive presence and communication skills

- Ability to influence across organizational boundaries without direct authority

- Demonstrated ability to build, mentor, and develop high-performing teams

- Strategic thinker with strong execution discipline and operational focus

## Skills

### Required
- Business Analysis
- Program Management
- Product Operations
- Project Management
- Agile
- Scrum
- Mastercard Billing Systems (MCBS)

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