# Floor Lead (Retail) (Full-time)

**Company**: Mejuri
**Location**: London
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: £15-£16 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://job-boards.greenhouse.io/mejuri/jobs/4723848006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_df0dfb5e-6e9

## Description

Mejuri is a modern fine jewelry retailer reimagining the industry since 2015. We're looking for a Floor Lead to join our store leadership team in London, driving customer service excellence, team development, and daily operations.

As a Floor Lead, you'll uphold exceptional customer service standards, foster team growth, and ensure seamless operations. You'll be a key presence on the sales floor, exemplifying outstanding interpersonal skills and Mejuri's values.

Responsibilities:

- Lead by example and validate in-store customer experience

- Maximize results and achieve Key Performance Indicators (KPIs)

- Ensure positive customer experience and promote services offerings

- Participate in inventory management and cycle counts

- Support back-of-house flow for in-store sales, phone sales, and BOPIS

- Maintain organizational integrity of stockroom and display inventory

- Use point-of-sale systems, inventory management software, and other retail technology

- Mitigate internal, external, and administrative loss of product

- Identify and escalate opportunities, gaps, risks, and roadblocks

- Participate in visual merchandising and store presentation

- Coach and inform store team members on visual merchandising standards

- Support onboarding, assessing, and engaging with store team members

Requirements:

- Experience in a high-volume retail environment

- Adaptable with creative problem-solving skills

- Excellent organization and analytical skills

- Critical thinking ability

- Physical requirements: ability to stand for 8 hours, lift up to 50 lbs

- Availability to work evenings, weekends, and holidays

Benefits:

- Comprehensive medical benefits

- Paid time off

- Parental leave salary top-up

- Monthly retail bonus program

- Generous product discount

This role has a base pay range of £15-£16 per hour.

## Skills

### Required
- customer service
- team management
- inventory management
- visual merchandising
- point-of-sale systems

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mejuri/jobs/4723848006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)