# Staff Software Engineer, Support Technology

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: staff
**Job type**: full-time
**Salary**: $405,000-$485,000 USD
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5478876008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/staff-software-engineer-support-technology-df0a5238-f7d/

## Description

Anthropic's mission is to create reliable, interpretable, and steerable AI systems.

We're building a Support Technology engineering team to solve issues between customers and our AI model, Claude.

As a Staff Software Engineer, you will set the technical direction and build core systems to improve the product experience for everyone who uses Claude.

Responsibilities:

- Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem

- Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved

- Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help

- Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products

- Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work

Requirements:

- Deep backend and distributed systems skills, including APIs, data models, event-driven systems, and third-party integrations

- Experience building production software, including technical lead roles on multi-team projects

- Experience building systems where correctness, access control, and auditability matter

- A clear vision for how capable models like Claude can improve customer support, and motivation to build it

- Judgment about when to ship a simple fix and when to invest in a platform

- Track record of leading without formal authority and getting other teams to own and ship fixes

Preferred qualifications:

- 8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead

- Experience building and improving customer-facing products with measurable impact

- Experience with billing, payments, or subscription systems

- Experience shipping LLM-based or agentic systems in production

- Experience building with helpdesk or contact center platforms such as Intercom, Zendesk, or Salesforce Service Cloud

Annual Salary: $405,000-$485,000 USD

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- backend
- distributed systems
- APIs
- data models
- event-driven systems
- third-party integrations
- production software
- technical lead
- systems building
- correctness
- access control
- auditability

### Nice to have
- billing
- payments
- subscription systems
- LLM-based systems
- agentic systems
- helpdesk platforms
- contact center platforms

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5478876008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)