# Concierge Travel Services Manager

**Company**: IQVIA
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Taguig-City-Philippines/Senior-Concierge-Corporate-Travel-Associate_R1560509?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_def990b8-5c5

## Description

Join IQVIA's global Concierge Travel Services (ICTS) team, delivering a high-touch, 'VIP' service for corporate travel and events.

This role is responsible for managing complex global travel arrangements, designing seamless itineraries, and acting as a trusted advisor to deliver exceptional traveller experiences across IQVIA and non-IQVIA employees.

**Key Responsibilities**

- Coordinate complex, global travel arrangements including flights, accommodation, and ground transportation.

- Design seamless, end-to-end itineraries incorporating dining, experiences, and activities.

- Gather traveller preferences to deliver personalised, tailored recommendations.

- Act as a trusted advisor, providing informed and insightful recommendations to optimise the traveller experience.

- Ensure all bookings align with budgets, client expectations, and company policies.

- Deliver a premium, high-touch service across all channels (chat, phone, email, video call, SMS/WhatsApp).

- Respond to customer enquiries in line with defined SLA expectations and service standards.

- Provide detailed itineraries and proactive, real-time travel support.

- Manage travel disruptions, including rebooking, cancellations, and emergencies.

- Build and maintain strong relationships with clients, vendors, and internal stakeholders.

- Provide regular updates to stakeholders on performance, service delivery, and operational processes.

- Participate in and lead team meetings to stay aligned on new products, supplier updates, and industry developments.

- Demonstrate ownership and accountability, taking pride in delivering high-quality service outcomes.

- Lead group travel engagements, including hosting kick-off calls and acting as the primary point of contact.

- Identify opportunities to cross-sell and upsell ICTS services.

- Develop strong internal relationships by understanding IQVIA's structure, stakeholders, and business areas.

- Ensure full compliance with pharmaceutical regulations and internal governance policies.

- Track travel spend and maintain accurate records and vendor databases.

- Utilise tools such as Freshdesk/Zendesk/outlook (Email tools), Microsoft Teams, and Microsoft Office Suite (Excel, Word, PowerPoint).

**Qualifications & Skills**

- Minimum 5 years' experience in a corporate Travel Management Company (TMC environment), with extensive global industry experience.

- Strong proficiency in GDS platforms (Sabre and/or Amadeus) and NDC, including ticketing, reissues, voids, cancellations, EMD/MCO issuance and reissuance, and PNR management.

- In-depth knowledge of complex itineraries, global airfares, and fare construction (nett fares, IT fares, route deals, corporate negotiated fares).

- Proven experience in global servicing across multiple regions, time zones, and points of sale.

- Advanced English (written and verbal); additional languages are advantageous.

- Empathetic, professional, and highly effective communicator with strong interpersonal skills.

- Strong ability to multitask, prioritise, and respond to urgent matters with speed and accuracy.

- Capable of working independently with minimal supervision, demonstrating initiative and accountability.

- Excellent problem-solving and critical thinking skills, with the ability to manage multiple priorities simultaneously.

- Proven ability to manage travel disruptions and complex situations calmly and efficiently.

- Experience delivering VIP or high-touch concierge services.

**Additional Information**

- This role may involve travel for onsite event or travel programme coordination.

- Flexibility in working hours may be required to support global operations and events.

- Strong organisational and time-management skills are essential.

## Skills

### Required
- GDS platforms
- travel management
- customer service
- communication
- problem-solving
- Microsoft Office Suite

### Nice to have
- Meetings & Events
- pharmaceutical travel compliance
- Online Booking Tools

---

Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Taguig-City-Philippines/Senior-Concierge-Corporate-Travel-Associate_R1560509?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)