# Insight Analyst

**Company**: Bupa
**Location**: Salford Quays
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: £58k
**Category**: Data Science
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Salford-Quays/Insight-Analyst_R1500455?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/insight-analyst-deeeb24e-e0a/

## Description

As an Insight Analyst at Bupa, you'll play a key role in helping the company understand, improve, and grow customer retention performance.

Working within the Retention Squad, you'll use data, insight, and analysis to support strategic decision-making, measure business performance, and shape initiatives that improve customer outcomes and deliver commercial value.

**Responsibilities:**

- Analyse retention performance, customer behaviour, and business outcomes to identify trends, risks, and opportunities.

- Produce dashboards, reporting, and insight that support decision-making across the Retention Squad and wider business.

- Assess and size retention initiatives, evaluating opportunities, customer impacts, and expected business benefits.

- Create clear, evidence-based narratives that explain performance, progress, risks, and opportunities to senior stakeholders.

- Support governance, benefits tracking, and assurance activities across the retention roadmap.

- Bring together customer, operational, financial, and delivery information to provide a complete view of retention performance.

- Work collaboratively with teams across Data & Analytics, Finance, Technology, Digital, and Operations to support delivery of retention initiatives.

- Support continuous improvement of reporting, governance, and performance measurement processes.

**Requirements:**

- Experience in a business insight, analytics, portfolio, programme, or project environment where data analysis has been a key part of the role.

- Experience producing management information, dashboards, and reporting for senior stakeholders.

- Strong analytical skills, with experience using data from multiple sources to identify trends, insights, and opportunities.

- Experience undertaking opportunity sizing, benefits analysis, forecasting, or supporting business cases.

- Ability to translate complex data and analysis into clear, concise insight and recommendations.

- Excellent written and verbal communication skills, with confidence presenting information to senior stakeholders.

- Strong stakeholder-management skills and experience working across multiple business functions.

- Good understanding of change, project, programme, or product-delivery lifecycles.

**Nice to Have:**

- Experience working within customer retention, customer experience, marketing, or commercial functions.

- Knowledge of project and programme methodologies such as PRINCE2, APM, or similar.

- Analysis, data, change, or portfolio-management qualifications.

- Experience supporting multiple projects or programmes simultaneously.

**What You'll Bring:**

- Strong attention to detail while maintaining a clear view of the bigger picture.

- The ability to prioritise effectively and deliver high-quality work to tight deadlines.

- Confidence challenging assumptions and explaining the evidence behind your recommendations.

- A curious and inquisitive mindset, always looking to understand the story behind the data.

- Strong commercial awareness and a focus on delivering measurable outcomes.

- A collaborative, proactive approach and the ability to build strong working relationships across teams.

- The ability to interpret complex or incomplete information and make balanced, evidence-based recommendations.

**Benefits:**

- 25 days holiday, increasing through length of service, with option to buy or sell

- Bupa health insurance as a benefit in kind

- An enhanced pension plan and life insurance

- Onsite gyms or local discounts where no onsite gym available

- Various other benefits and online discounts

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## Skills

### Required
- data analysis
- insight
- retention performance
- dashboard production
- reporting
- stakeholder management

### Nice to have
- customer retention
- customer experience
- marketing
- commercial functions
- PRINCE2
- APM
- portfolio management

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Salford-Quays/Insight-Analyst_R1500455?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)