# Senior Manager, Customer Success

**Company**: MongoDB
**Location**: New York City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8264921?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ded7a5c4-518

## Description

The database market is projected to reach $121B+ by 2025, and MongoDB is at the forefront of its disruption. We're seeking an experienced and results-oriented Senior Manager, Customer Success to lead our Customer Success program in New York City.

As a Senior Manager, Customer Success, you will play a key role in the growth and success of MongoDB, our customers, and CS team members. You will recruit and provide coaching, mentoring, and development to enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers.

**Key Responsibilities:**

- People leadership: Recruit, mentor, and develop individuals on the CSM team

- Execution: Define and lead a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets

- Build programs: Craft and execute initiatives to grow customer retention, expansion, satisfaction, and product adoption

- Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations, and offices

**Success Measures:**

- In the first 3 months, you'll have ramped on our key CS processes and program, completed our week-long training bootcamp, and started interviewing for new team members

- In 6 months, have hired your team to at least 90% capacity, and be actively mentoring and guiding the team through quarterly and monthly team goals and initiatives

- In 12 months, you'll have accomplished and are 100% on track for your team's hiring plan, coach your individual contributors efficiently, and are on track to achieving and exceeding your team goals for retention, expansion, and customer satisfaction

**Requirements:**

- Passion for and experience in hiring, developing, and managing a team of individual contributors

- Proven track record and experience with fast-growing teams, using data to drive initiatives and guide decision-making processes

- A mind for technology; experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus

- High organization in your workflows; specialist in prioritization and time management

- Ability to deal with ambiguity and navigate through it with perseverance, a positive mentality, and a point of view

- Strong desire to embrace partnership and collaboration; experience working and collaborating with internal and external partners with diverse cultural and professional backgrounds

- Adaptive mentality; love an ever-changing environment where you are constantly improving yourself, the team, and your processes

- Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

- Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

## Skills

### Required
- leadership
- customer success
- team management
- data analysis
- technology
- communication
- collaboration

### Nice to have
- MongoDB
- NoSQL databases
- enterprise infrastructure technologies

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8264921?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)