# Bank Outpatients Administrator

**Company**: Spire Healthcare
**Location**: CARDIFF, SOUTH GLAMORGAN
**Work arrangement**: onsite
**Job type**: contract
**Category**: Healthcare
**Industry**: Healthcare

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## Description

We are currently recruiting Bank Outpatients Administrators to join our Patient Support Centre based in St Mellons, Cardiff. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand.

## Duties and Responsibilities:

- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)

- Manage the telephone lines in an effective and timely manner

- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)

- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate

- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate

- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

## Essential Criteria:

- Excellent verbal communication skills

- Ability to remain calm, professional, and focused under pressure

- Strong organisational skills with the ability to prioritise and multitask effectively

- High level of attention to detail

- IT literate, with confidence in learning new systems

- Commitment to confidentiality and information governance standards

## Desirable Criteria:

- Previous experience in call centre environment

- Experience working within a hospital or healthcare setting

- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

## Working Hours

This is a zero-hours bank position. The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.

## Benefits

As a bank colleague, you will have access to the following benefits:

- Weekly pay

- Competitive bank rates

- Free on-site parking (saving an average of £50 per month)

- Access to the Spire Healthcare Pension Scheme

- Blue Light Card discounts

- Additional SmartSpending discounts via Spire for You

- Access to wellbeing and support services via Spire for You

- Free DBS check

- Full induction and mandatory training

- Ongoing support from Spire’s dedicated Resourcing Team

- Opportunities for further training and progression into permanent roles

## Skills

### Required
- Excellent verbal communication skills
- Strong organisational skills
- High level of attention to detail
- IT literacy

### Nice to have
- Previous experience in call centre environment
- Experience working within a hospital or healthcare setting
- Familiarity with Microsoft Office applications

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