# VAIB Strategy Manager

**Company**: Monzo
**Location**: Cardiff, London or Remote (UK)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: £51,200-64,700
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/monzo/jobs/8356252?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/vaib-strategy-manager-de9ea2ed-1e3/

## Description

We're on a mission to make money work for everyone.

As VAIB Strategy Manager at Monzo, you will lead and develop a high-performing team of Strategy Analysts dedicated to improving vulnerability, accessibility, inclusion, and bereavement outcomes.

You will act as the bridge between overarching strategy and execution, translating business priorities into data-driven programs that deliver exceptional customer experiences.

Responsibilities:

- Lead and Develop Talent: Coach and build a high-performing, engaged team of Strategy Analysts, driving recruitment, knowledge-sharing, and a culture of accountability that aligns with Monzo's core values.

- Drive Strategy and Delivery: Translate VAIB priorities into clear, actionable projects and oversee the implementation of customer-centric treatment strategies, expertly balancing team capacity with strategic and regulatory demands.

- Leverage Data for Improvement: Monitor customer journeys and performance metrics, utilizing both quantitative and qualitative insights to identify emerging trends, resolve gaps, and make evidence-led recommendations with Strategy Leads.

- Champion Cross-Functional Collaboration: Partner seamlessly across Operations, Product, Risk, Data, and Engineering to ensure VAIB considerations are deeply embedded into wider business initiatives and customer touchpoints.

- Manage Risk and Governance: Work closely with Risk and Compliance partners to design, document, and operate robust controls, ensuring all team activities strictly adhere to internal governance and external regulatory expectations.

- Resolve Complex Escalations: Act as the primary escalation point for complex customer, operational, or regulatory issues, guiding the team through ambiguity to reach appropriate and proportionate outcomes.

- Lead Through Change: Own and cascade crucial business communications and leadership updates, effectively supporting stakeholders through process changes while identifying emerging opportunities for continuous improvement.

Requirements:

- Deep subject matter expertise in vulnerability, accessibility, inclusion, and bereavement (VAIB), applying key legal and industry standards (e.g., Consumer Duty, Equality Act, WCAG) to proactively reduce barriers and champion exceptional customer outcomes.

- Values-driven leader with a proven track record of building motivated, high-performing teams through coaching, clear feedback, and a strong commitment to continuous professional development for both yourself and your team.

- Highly organised and adaptable, with the ability to manage competing priorities, allocate team capacity, and translate strategic goals into structured programs of work that are successfully delivered and monitored.

- Ability to interpret customer insights and operational data to make evidence-based recommendations and sound decisions, particularly when navigating complex or ambiguous regulatory and operational challenges.

- Strong grasp of risk, governance, and control environments, paired with excellent communication skills to influence stakeholders, manage formal actions, and confidently guide your team through organisational change.

Benefits:

- £51,200-64,700 + equity + Incentive Awards tied to your performance

- Flexible working hours

- £1,000 learning budget each year

- Macbooks and support for remote workers

- And more!

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- vulnerability
- accessibility
- inclusion
- bereavement
- Consumer Duty
- Equality Act
- WCAG
- data analysis
- team management
- risk management
- governance

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/monzo/jobs/8356252?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)