# Customer Support - Foreign Languages

**Company**: SecurityMetrics
**Location**: Orem, Utah
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: Up to $25/hr
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://securitymetrics.bamboohr.com/careers/80?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_de980615-551

## Description

We are seeking experienced Customer Support staff to join our Technical Support team at SecurityMetrics. As a Customer Support Representative, you will handle inbound and outbound phone calls to provide basic account support and assist customers with our security products.

Responsibilities:

- Provide basic customer support and account maintenance via phone, email, or chat

- Scope customers to determine their PCI Self Assessment Questionnaire type

- Help customers navigate and understand the PCI Self Assessment Questionnaire

Required Skills and Experience:

- Fluent in English and another language

- Customer Support experience

- Call center experience

- Basic computer skills

- Technical troubleshooting

- Desire to learn and grow

- Excellent written and oral communication skills

- Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Skills and Experience:

- Familiar with PCI-DSS

- HTML and JavaScript knowledge

- Basic understanding of networks and network devices

- Industry certifications

Compensation: Up to $25/hr depending on shift, plus up to $400 production bonus per pay period.

## Skills

### Required
- English
- Foreign Language
- Customer Support
- Call center experience
- Basic computer skills
- Technical troubleshooting
- Excellent communication skills

### Nice to have
- PCI-DSS
- HTML
- JavaScript
- Networks and network devices
- Industry certifications

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Source: [Apply at securitymetrics.bamboohr.com](https://securitymetrics.bamboohr.com/careers/80?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)