# Customer Service and Merchant Support Specialist

**Company**: Razer
**Location**: Bangkok
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Bangkok/Customer-Service-and-Merchant-Support-Specialist_JR2026007710?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_de9746e0-938

## Description

Join Razer, a global gaming technology company, on a mission to revolutionize the way the world games. You will be part of a team that offers opportunities for personal and professional growth.

As a Customer Service and Merchant Support Specialist, you will support end-to-end merchant operations, ensure compliance with regulatory requirements, and deliver high-quality support to merchants and customers. This role serves as a key operational liaison across various teams to support merchant onboarding, payment operations, fraud management, and ongoing merchant support.

**Key Responsibilities**

- Serve as the primary point of contact for merchants, managing inquiries, operational issues, and escalations.

- Support payment-related matters, including transaction inquiries, disputes, refunds, chargebacks, and settlement-related issues.

- Monitor and track merchant cases to ensure resolution within agreed service levels.

- Deliver high-quality support to merchants and customers while maintaining communication standards and service excellence.

- Analyze recurring operational issues, identify root causes, and recommend process improvements.

- Conduct reviews of merchant websites and business information to support onboarding and ongoing merchant monitoring activities.

**Merchant Onboarding & Business Support**

- Support merchant onboarding activities and ensure operational readiness prior to merchant activation.

- Collaborate with Business Development and Partnership teams to facilitate merchant onboarding requirements and ongoing operational support.

- Coordinate the collection and verification of KYM/KYC documentation.

**Risk, Compliance & Fraud Support**

- Work closely with Risk and Compliance teams to ensure merchant activities adhere to regulatory and internal policy requirements.

- Assist in the investigation of suspicious transactions and support fraud prevention initiatives.

**Product & Payment Channel Support**

- Coordinate with Product and Engineering teams on payment channel integrations, merchant feedback, and system enhancements.

- Support the day-to-day operation of payment channels and participate in User Acceptance Testing (UAT).

**Process Improvement & Team Support**

- Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) and workflows.

- Drive operational efficiency through process enhancement initiatives and best practice implementation.

**Required Qualifications**

- Bachelor’s degree in Business Administration, Finance, Economics, Information Technology, or a related discipline.

- Minimum 3 years of experience in Merchant Support, Customer Service, Payment Operations, eCommerce, FinTech, Financial Services, or a related industry.

- Strong understanding of payment processing and proven experience working with cross-functional teams.

- Excellent communication and interpersonal skills in both Thai and English.

**Preferred Qualifications**

- Experience with KYM/KYC processes, merchant onboarding, or regulatory compliance activities.

- Knowledge of fraud monitoring, fraud investigation, and/or Central Fraud Registry (CFR) processes.

- Experience working within Bank of Thailand (BOT)-regulated payment, fintech, or financial services environments.

## Skills

### Required
- payment processing
- merchant support
- customer service
- compliance
- fraud prevention
- communication

### Nice to have
- KYM/KYC
- fraud monitoring
- Central Fraud Registry (CFR)
- Bank of Thailand (BOT) regulations

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Source: [Apply at razer.wd3.myworkdayjobs.com](https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Bangkok/Customer-Service-and-Merchant-Support-Specialist_JR2026007710?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)