# Customer Success Manager

**Company**: Thomson Reuters
**Location**: São Paulo, São Paulo
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-So-Paulo-So-Paulo/Customer-Sucess-Manager_JREQ203361?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-de5ad6e2-4ad/

## Description

We are seeking a Customer Success Manager to join our team in São Paulo, Brazil. As a Customer Success Manager, you will play a key role in building trust relationships with clients and executives, driving customer success strategies, and ensuring client satisfaction.

**Responsibilities:**

- Build trust relationships with stakeholders and executives, acting as a strategic advisor

- Lead customer success strategy, including success and adoption plans, value realization, risk mitigation, and renewal preparation

- Conduct business and executive reviews, focusing on measurable results

- Monitor client usage and health data to anticipate risks and opportunities, leading action plans for at-risk accounts

- Identify expansion, upsell, and cross-sell opportunities in partnership with Sales and Account Management

- Maintain up-to-date CRM and customer success systems, mentoring and sharing best practices with the team

**Requirements:**

- Advanced English skills (fluent)

- Bachelor's degree in Administration, Finance, Accounting, Technology, Law, Foreign Trade, or related fields

- Professional experience in Customer Success, Account Management, Consulting, Implementation, or technology-related roles

- Experience working with enterprise clients in SaaS or technology environments

- Strong communication, negotiation, data analysis, and stakeholder management skills

**Preferred Qualifications:**

- Knowledge of tax, foreign trade, or legal processes

- Familiarity with SenseData, SalesForce, and customer success platforms; experience with AI tools is a plus

- Availability for travel (up to 70%)

**What we offer:**

- Hybrid work model

- Flexibility and work-life balance

- Professional development and growth opportunities

- Competitive benefits package, including medical and dental insurance, mental health resources, and performance incentives

- Global culture recognized for inclusion, flexibility, and work-life balance

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## Skills

### Required
- English
- Communication
- Negotiation
- Data Analysis
- Stakeholder Management
- CRM
- Customer Success

### Nice to have
- SenseData
- SalesForce
- AI
- Tax Processes
- Foreign Trade
- Legal Processes

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-So-Paulo-So-Paulo/Customer-Sucess-Manager_JREQ203361?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)