# Technical Customer Support Advisor

**Company**: Evernorth Health Services, a division of The Cigna Group
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: 92,700 - 154,500 USD / yearly
**Category**: IT
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/United-States-Work-at-Home/Technical-Customer-Support-Advisor---eviCore---Remote_26012997?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_de326acf-b52

## Description

Help improve how healthcare organisations manage prior authorisations through smarter, more reliable technology.

As a Technical Customer Support Advisor, you will configure, support, and optimise a proprietary touchless prior authorisation solution that connects multiple technologies and systems.

Responsibilities:

- Configure, support, and optimise application software and workflows for a touchless prior authorisation solution.

- Investigate and resolve complex issues involving healthcare data transmission, storage, mapping, and selection.

- Improve system stability, performance, and client outcomes by identifying root causes and recommending sustainable solutions.

- Use SQL queries and database tools to analyse data, validate system behaviour, and support issue resolution.

- Work within a cloud-based environment to access data, troubleshoot applications, and monitor system performance.

- Establish and maintain secure data transmission methods, including VPN and HTTPS connections.

- Partner with Engineering, Quality Assurance, Project Management, Account Management, and client teams to resolve issues and deliver improvements.

- Use Jira and Salesforce to create, manage, document, and monitor support tickets through resolution.

- Contribute to the development and improvement of technologies that support better healthcare experiences.

- Create and maintain clear technical documentation for internal teams, clients, and other stakeholders.

- Translate complex technical information into clear, practical explanations for non-technical audiences.

- Approach challenging problems with curiosity, patience, sound judgement, and attention to detail.

Required Qualifications:

- At least 3 years of experience configuring, supporting, or troubleshooting application software and related systems.

- Experience troubleshooting complex systems and working with sensitive or confidential data.

- Demonstrated ability to write SQL queries using PostgreSQL, Microsoft SQL Server, or a comparable database platform.

- Experience working within a cloud service environment.

- Experience analysing data storage, system mappings, integrations, or data-use requirements.

- Ability to explain technical issues and solutions clearly to both technical and non-technical audiences.

- Strong written and verbal communication skills.

- Ability to manage competing priorities and solve problems independently in a fast-paced environment.

- Demonstrated curiosity, persistence, and patience when working through complex issues across multiple systems and teams.

Preferred Qualifications:

- Experience supporting applications or technology solutions in a healthcare environment.

- Experience with interface engines such as Mirth Connect, Orion Rhapsody, or Cloverleaf.

- Experience with Microsoft Azure.

- Familiarity with Docker and Kubernetes.

- Experience with JavaScript or another scripting language.

- Experience supporting healthcare data integrations or prior authorisation solutions.

- Experience using Jira and Salesforce for ticket management and issue resolution.

We anticipate offering an annual salary of 92,700 - 154,500 USD / yearly, depending on relevant factors, including experience and geographic location.

Benefits include medical, vision, dental, and well-being and behavioural health programs, 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

## Skills

### Required
- SQL queries
- PostgreSQL
- Microsoft SQL Server
- cloud service environment
- data storage
- system mappings
- integrations
- data-use requirements
- written and verbal communication

### Nice to have
- Mirth Connect
- Orion Rhapsody
- Cloverleaf
- Microsoft Azure
- Docker
- Kubernetes
- JavaScript
- healthcare data integrations
- prior authorisation solutions
- Jira
- Salesforce

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/United-States-Work-at-Home/Technical-Customer-Support-Advisor---eviCore---Remote_26012997?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)