# Executive, Contact Centre

**Company**: Prudential
**Location**: Kuala Lumpur, PSA PACS
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-PSA-PACS/Executive--Contact-Centre_26040205?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_de1fdadf-9b1

## Description

Prudential's purpose is to be partners for every life and protectors for every future.

The Executive, Contact Centre is responsible for providing an efficient and high-quality telephone servicing facility to customers, meeting and exceeding their expectations.

**Key Performance Indicators (KPI):**

- Financial: Ensure the team achieves Service Level Agreements (SLA) and maintain cost-effective management

- Customer: Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations

- Operational Performance: Satisfy customers and shareholders, excel in business process

- People: Achieve goals and contribute to organization learning and innovation process

**Job Responsibilities:**

- Deliver world-class customer service via telephone

- Provide polite, professional, and accurate responses

- Manage customer's expectations and display ownership for customer's requests

- Liaise with appropriate departments to resolve issues brought up by customers

- Keep up-to-date on new or enhanced products/services to maintain a high level of quality service to customers

- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps, and implement process improvements

- Undertake any other works and duties allocated by management as and when required

**Job Requirements:**

- At least Diploma or Degree in any field from a recognized college or university

- Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry

- Experience in handling international calls will be an added advantage

- Fresh graduates who are looking for challenges in customer service are encouraged to apply

- Good command of spoken and written English; ability to speak and write Mandarin and/or Chinese dialects is an added advantage

- Good voice, clear pronunciation, good diction, and able to vary intonation with empathy and good listening skills

- Enthusiastic, self-motivated, and able to succeed in a fast-paced customer-focused environment

- Pleasant, patient, and self-disciplined

- Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.

## Skills

### Required
- customer service
- communication
- problem-solving
- teamwork

### Nice to have
- international calls
- Mandarin
- Chinese dialects

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-PSA-PACS/Executive--Contact-Centre_26040205?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)