# Scale Renewals Manager

**Company**: Salesforce
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Senior-Renewals-Manager_JR365719?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_de05ed7e-a44

## Description

We are seeking a Scale Renewals Manager to join our team in Tokyo, Japan. As a Scale Renewals Manager, you will be responsible for managing and forecasting the entire book of renewals business in Japan, Korea, and Taiwan. You will partner with sales, customer success managers, and support teams to execute retention strategies and drive revenue growth.

Responsibilities:

- Drive all managed renewals thoroughly in assigned territory by identifying risk as early as possible and generating revenue growth opportunities via add-on, upsell, upgrade, and price adjustment

- Achieve or exceed monthly renewal targets and provide senior management with an accurate forecast and risk analysis of all assigned accounts

- Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship

- Build strong working relationships across Sales and Customer Success Group Leadership

- Closely monitor at-risk accounts and work with Customer Success, Support, and Services leadership to resolve customer issues and help remove barriers for the team

- Serve as a point of escalation for critical customer issues and provide a summary of the overall 'health' of the account and use of our services

- Answer customer questions and successfully negotiate issues related to renewal contracts

- Attend and lead monthly regional calls to discuss renewal forecast, top renewals, and at-risk accounts

- Manage some contractors or outsource partners to deal with high transaction volume customers

- Help develop and educate renewal best practices across the team

- Maximize account growth opportunities by playing an active role on the account team and helping to identify upsell/cross-sell opportunities upon contract renewal

- Own, drive, and manage the renewals process in collaboration with the account team

- Work with internal resources to develop comprehensive 'win' strategies for renewals

- Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure

- Communicate risk clearly and take the lead in developing resolution strategies

- Accurately maintain a rolling 180-day weekly forecast of renewals of your territory

Requirements:

- High-level fluency in Japanese language (speaking, reading, writing, listening)

- Excellent verbal and written English communication skills (TOEIC 730+)

- 3 years or relative experience in sales/account and/or renewal management from a software or SI/solution selling industry

- Vast knowledge or experience of Business Application (CRM/SFA/MA experience as user/sales is preferable)

- Fundamental understanding of Salesforce product solutions

- Strong organizational skills with the ability to manage multiple projects simultaneously

- Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others

- Strong negotiation skills that allow for value-based contract negotiations

- Knowledge of restructuring contract terms and conditions relating to legal, finance, and billing

- Excellent computer skills (Excel, Word, PowerPoint, Google Apps)

- Degree or Relevant Work Experience Preferred

## Skills

### Required
- Japanese
- English
- Salesforce
- CRM
- Renewal Management
- Negotiation
- Communication
- Project Management

### Nice to have
- Business Application
- SI/solution selling
- Legal
- Finance
- Billing

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Senior-Renewals-Manager_JR365719?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)