# Escalation Engineer

**Company**: Cisco
**Location**: San Jose, California
**Experience**: senior
**Job type**: full-time
**Salary**: $186,900.00 - $267,700.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Software-Engineering-Technical-Lead--Mobility-Engineering_2023074?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ddccaaee-3f6

## Description

You will be part of the Mobile Core Business Unit (MCBU) at Cisco, working as an Escalation Engineer focusing on various Mobility network function (NF) product applications that run in a Kubernetes environment on Cisco UCS compute nodes.

The ideal candidate possesses knowledge of a broad spectrum of compute hardware and mobility technologies as well as Linux, Kubernetes, and related orchestration frameworks like Openshift.

In this role, you will:

- Independently handle high-priority customer escalations to solve, diagnose, and debug UCS compute hardware, Mobility applications, and core network issues.

- Work closely with Hardware and Software Engineering to work toward problem resolution and to address customer issues.

- Drive customer satisfaction and provide product improvement feedback to Engineering teams.

- Establish strong working relationships with the global Mobility TAC and UCS TAC/escalation teams.

Minimum Qualifications:

- Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent related work experience.

- Experience applying 3GPP specifications to the design, deployment, integration, or support of 5G packet core architectures.

- Experience diagnosing and resolving hardware, software, and performance issues across compute environments using system logs, performance data, debugging tools, and root-cause analysis.

- Experience leading customer-facing technical escalations, coordinating cross-functional teams, communicating status and technical findings, and driving issues through documented resolution.

Preferred Qualifications:

- Experience with languages such as C, C++, or Go; Scripting experience in Python or Shell, and a functional understanding of REST APIs or a background in Application development or SQA within Mobility.

- Expertise in AIOps methodologies, and data visualization capabilities.

- Familiarity with StarOS would be a plus.

- Experience with 5G call model simulation tools.

- Some experience working with networking protocols including TCP/IP, HTTP, SSL, HTTPS, BGP, BFD, IPSec.

The starting salary range posted for this position is $186,900.00 to $267,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

## Skills

### Required
- Linux
- Kubernetes
- Openshift
- 3GPP
- 5G packet core architectures
- compute hardware
- mobility technologies

### Nice to have
- C
- C++
- Go
- Python
- Shell
- REST APIs
- AIOps
- data visualization
- StarOS
- 5G call model simulation tools
- TCP/IP
- HTTP
- SSL
- HTTPS
- BGP
- BFD
- IPSec

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Software-Engineering-Technical-Lead--Mobility-Engineering_2023074?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)