# Utility Billing Specialist

**Company**: Entrata
**Location**: United States
**Work arrangement**: remote
**Job type**: Full-Time
**Salary**: USD 17.07-26.68 per-hour-wage
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.lever.co/entrata/314ace0a-29b2-48ca-800e-d49fb2b3e037?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ddbb844e-745

## Description

The Utility Billing Specialist provides utility billing services for multifamily housing clients by managing an assigned portfolio of properties, preparing resident utility charges, and supporting client and resident billing needs.

Responsibilities:

- Manage an assigned portfolio of multifamily housing properties

- Complete monthly resident utility billing activities in accordance with department procedures and KPIs

- Communicate directly with clients regarding billing requirements, approvals, and billing-related questions through email and phone

- Respond to resident inquiries regarding utility charges and billing activity through email and phone

- Coordinate with internal teams to gather information and resolve billing issues

- Review billing information for accuracy and identify discrepancies requiring escalation

Essential Functions:

- Review billing information and documentation for accuracy and completeness

- Maintain assigned portfolio deadlines and performance expectations

- Resolve routine billing issues and escalate complex concerns as appropriate

- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently

- Maintain professional interaction with internal and external stakeholders

- Ability to work in a fast-paced and high-stress environment

Minimum Qualifications:

- Strong written and verbal communication skills

- Excellent attention to detail and organizational abilities

- Analytical problem-solving and critical-thinking skills

- Ability to manage multiple priorities and deadlines

- Proficiency with Microsoft Excel and Microsoft Office applications

Education and Experience Requirements:

- 1–2 years of experience in a customer service role

- Experience working in a deadline-driven environment

- Experience in Microsoft Excel and Microsoft Office applications / Google Suite

Benefits:

- Flexible and transparent culture with remote and hybrid work options

- Generous vacation time and frequent company recharge days for work-life balance

- Comprehensive medical, dental, and vision coverage

- HSA/FSA options and employer-paid disability benefits

- Access to 401(k) or similar retirement plans with employer matching

- Wellness initiatives promoting physical and mental well-being

## Skills

### Required
- Microsoft Excel
- Microsoft Office
- written and verbal communication
- attention to detail
- organizational abilities
- analytical problem-solving
- critical-thinking skills

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/entrata/314ace0a-29b2-48ca-800e-d49fb2b3e037?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)